Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELENA GIULIVO

ELENA GIULIVO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

I have spent the last 6 years in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

Overview

9
9
years of professional experience

Work History

Guest House Manager

ASD Black Wave
05.2022 - 11.2023
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Handled guest complaints in most effective manner possible and offered complimentary.
  • Supervised daily operations.
  • Assisted guests at check-in, providing information on various services.
  • Improved operations by working with team members and customers to find workable solutions.
  • Assisted guests with local recommendations and travel arrangements, enhancing their overall stay experience.
  • Managed daily operations for a smooth-running guest house, ensuring exceptional guest experiences.


Auditor

Spiga Barrata Srl
11.2018 - 05.2022
  • Developed customized audit programs tailored to individual client needs and industry standards.
  • Collaborated with cross-functional teams to assess business risks and develop effective mitigation plans.
  • Supported clients during regulatory examinations by providing required documentation and answering inquiries as needed.
  • Enhanced audit efficiency by implementing risk-based auditing strategies.
  • Streamlined audit processes, reducing time spent on routine tasks and focusing on high-risk areas.
  • Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.

Waitress Supervisor

Lo Stracotto Restaurant
09.2014 - 03.2017
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Bachelor of Science - Food Sciences And Technology

Food Science And Technology
Florence, Italy
12.2017

Skills

  • Event coordination
  • Food and beverage knowledge
  • Booking Management
  • Guest accommodations
  • Quality Assurance
  • Customer service
  • Team building
  • Front Desk Operations
  • Teamwork and Leadership
  • Organization
  • Problem solving
  • Communications
  • MS Office
  • Planning and coordination
  • Relationship development

Languages

English
Upper intermediate (B2)
French
Intermediate (B1)
Spanish
Elementary (A2)

Timeline

Guest House Manager

ASD Black Wave
05.2022 - 11.2023

Auditor

Spiga Barrata Srl
11.2018 - 05.2022

Waitress Supervisor

Lo Stracotto Restaurant
09.2014 - 03.2017

Bachelor of Science - Food Sciences And Technology

Food Science And Technology

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ELENA GIULIVO