Elena Lungu
Leeds,United Kingdom
Summary
Customer service professional with extensive experience in team leadership and operational coordination. Known for maintaining high standards of service and compliance with safety regulations. Proficient in Microsoft Office and skilled in enhancing team performance through effective communication and training.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Cafe Team Leader
University of Leeds
Leeds
02.2023 - Current
- Coordinating team activities to maintain brand standards while providing exceptional customer service through effective communication and problem-solving skills.
- Ensuring the University Food Safety Policy, Personal Hygiene Policy and Health & Safety Policy are always followed.
- Responsible for providing training for all company needs, including conducting transactions and processing payments, maintaining a high level of customer service, serving and handling food, and refilling stock using the FIFO approach for optimal stock rotation.
- Continuously working with key systems, including the EPOS till system, loyalty program, and Too Good To Go app.
Enhanced team collaboration regarding system functionalities through effective communication strategies. - Assisting management by developing weekly team rotas that are optimised to improve resource allocation and operational effectiveness.
- Stock management for food and non-food products includes keeping appropriate par levels, rotating stock, conducting monthly inventory counts, and making transfers as needed.
- Overseeing the supply of content to the department and ensuring that it meets the defined requirements;
- Ensuring that all documentation and documents related to stock and food storage, transfers, and stock management are completed appropriately.
- Consistently providing great customer service, fostering client loyalty, and fulfilling revenue targets;
Catering Assistant/ Barista
Taskmaster Resources LTD, University of Leeds
Leeds
09.2019 - 02.2023
- Executed daily tasks across multiple coffee shops on the University of Leeds campus, utilising advanced latte art techniques to provide a unique customer experience.
- Assisted with stocktaking and stock orders to ensure daily requirements are met.
- Supported maintenance of procedures for cost control, waste reduction, and quality assurance and contributed to effective inventory management practices for operational efficiency.
- Assisted in refilling shelves and verifying dates according to FIFO principles.
- Supported cleaning and maintenance of the facility and equipment.
- Executed payment transactions and conducted cash-up procedures to maintain financial accuracy and security.
Warehouse Operative/Supervisor - Returns to prime
Single Resource / Spectrum for Arcadia
Leeds
05.2018 - 06.2019
- Oversaw verification of garments, implementing quality control measures to guarantee customer satisfaction.
Managed packing and sorting operations to optimise workflow efficiency. - Developed labelling systems and coordinated item locations to enhance inventory management.
- Executed the verification process and introduced item data into the system, meticulously keeping detailed records of inbound and outbound inventory.
- Performed daily administrative duties such as managing stock evidence paperwork and printing worksheets for team collaboration.
- Delivered high accuracy and efficiency by operating internal digital platforms and enhanced essential business processes through strategic management of daily workflows.
- Achieved streamlined job execution by maintaining up-to-date records.
- Enhanced team capabilities by successfully training new staff.
Achieved improved performance metrics by effectively tracking progress. Delivered impactful training sessions that fostered professional growth.
Front of House Receptionist/ Administrator
Parkcycle, London
London
04.2017 - 04.2018
- Assisted the manager with daily operations within the premises and supported staff in fulfilling operational tasks as required.
- Developed tailored timesheets for team members, utilising software tools to improve tracking of hours and enhance operational efficiency.
- Utilised Microsoft Excel to meticulously record and organise timesheets, ensuring precise documentation of work hours and project allocations.
- Managed online bookings, processed payments, and supported customers in completing transactions smoothly.
- Executed meticulous data entry and maintained organised records using database management software and established filing systems.
- Handled customer calls to provide effective support and assisted customers with booking processes and inquiries.
- Ensured customer satisfaction by delivering pleasant and polite service, fostering positive relationships and loyalty.
- Delivered well-presented assistance to the team and customers, utilising effective communication skills and problem-solving techniques in alignment with company policies.
On-Site Recruitment Coordinator
Scope HR Solutions
London
07.2017 - 03.2018
- Conducted daily handovers of shifts while prioritising tasks and managing team assignments to ensure timely project completion.
- Monitored key performance indicators to drive strategic decision-making and improve overall performance.
- Assisted in recruiting candidates and conducting interviews.
Provided training to new recruiters on effective hiring practices and ensured achievement of recruitment targets consistently. - Handled incoming phone calls and supported scheduling of time shifts.
- Assisted in coordinating shift arrangements based on staff availability and facilitated communication between team members and management regarding shift changes.
- Frequent use of Microsoft Office and the company's internal operational system to assist management in keeping up-to-date expense records and generating daily reports, as well as assessing costing data for budget management.
- Documented and tracked records of interviews and hires, ensuring comprehensive oversight of recruitment processes.
- Used "Aspire" HR software to help with daily operations, as well as "U Attend" software, with high user involvement in both platforms.
- Oversaw payroll processes and ensured compliance with documentation requirements for leave forms, sick notes, and holidays. Managed the accuracy of payroll documentation to support operational efficiency.
Front of House/ Bartender&Barista
Megan's by the Green
London
10.2017 - 12.2017
- Welcome "guests" and provide high-quality customer service according to "Megan's" regulations.
- Cultivated a positive attitude and demonstrated a strong work ethic.
- Operated diverse food service machinery, ensuring optimal performance and safety standards.
- Barista training completed.
- Processed payments accurately and handled cash transactions.
- Collaborated with team members to provide seamless service during busy periods.
- Responsible for cleaning and general maintenance of the facility and equipment.
- Facilitated seamless service of hot and cold drinks, enhancing the overall experience.
- Recommended drinks to customers, increasing overall sales. Achieved positive feedback through attentive customer service.
Assistant Manager
Roehampton Gate Cafe
London
11.2016 - 04.2017
- Supported manager daily and during audits to ensure accuracy of reports for front of house and back of house operations.
- Key holder.
- Facilitated operational continuity by assuming management responsibilities in the absence of the general manager.
- Oversaw scheduling and coordinated daily activities while providing comprehensive assistance throughout the premises.
- Assisted with stock management and effective order processing; provided ongoing inventory tracking support.
- Facilitated stock order queries and resolved invoice or credit note discrepancies through effective liaison with suppliers.
- Carried out general office administration duties such as photocopying, filing, telephone queries, etc.
- Executed daily cash management tasks, including precise till reconciliation and secure deposit of cash into designated safe.
- Supported hiring processes through onboarding and orientation sessions.
- Assisted in training team members to ensure effective performance and motivated team members by providing guidance and supervision as required.
- Conducted regular inspections and training sessions to uphold safety, cleanliness, and security awareness standards effectively.
- Assisted in implementing HACCP and COSHH protocols.
Supported compliance with safety standards and regulations.
Ensured proper documentation and record-keeping for audits. - Capable of running and managing daily office, kitchen, front counter, and kiosk operations while adopting customer service and organisational best practices.
Coffee Shop Assistant/ Team Leader
Roehampton Gate Cafe
London
03.2015 - 11.2016
- Completed barista training to master coffee preparation techniques and enhance customer service skills.
- Ensured customer satisfaction through prompt order fulfilment. Maximised payment accuracy and efficiency.
Enhanced overall service experience by providing attentive front-of-house support. - Ensured the cleanliness and organisation of the space within the premises.
- Ensured all operations and service standards were achieved, and tasks met deadlines with optimal efficiency.
- Operated advanced till systems and various internal programmes to facilitate transactions and manage customer interactions effectively.
- Facilitated training sessions to empower team members in achieving best practices aligned with company requirements.
- Ensured completion of end-of-day routine to uphold operational standards and enhance team productivity.
- Enrolled in the training program and demonstrated the capacity to manage any location required for internal promotion.
Waitress/ Shift Leader
FiftySix Restaurant
London
09.2014 - 02.2015
- Assisted customers by serving freshly made food and beverages and providing excellent service consistently.
- Collected feedback from customers to support improvements.
- Promoted customer loyalty and ensured adherence to revenue goals.
- Assisted the manager with procedures for cost, waste and quality control to ensure resource optimisation and product integrity.
- Assisted the manager with the staff recruitment process.
- Trained team members to uphold high standards of food hygiene and health and safety regulations for maintaining operational integrity.
Waitress/ Kitchen Porter
Restaurant Noroc
London
04.2013 - 08.2014
- Ensured the cleanliness of restaurant premises daily. Assisted in taking orders and serving at tables. Handled payments efficiently.
- Coordinated weekly kitchen cleanliness to ensure a safe and hygienic environment. Oversaw the preparation of orders, ensuring timely and accurate assembly. Managed the dishwashing process to maintain operational efficiency.
Education
European Baccalaureate - GCSE/ A Levels Equivalent
Theoretical College "Panait Cerna"
Braila, Romania 09.2004 - 07.2008
Functional Skills Qualification - Mathematics Level 2 Certificate
The City and Guilds of London Institute
London, United Kingdom 10.2018 -
Bachelor of Arts - Business Management with Honours
Buckinghamshire New University/ Oxford Business College Campus
Oxford, United Kingdom 09.2020 - 06.2024
Level 3 Certificate - Business and Administration
London Professional College
London, United Kingdom 01.2017 - 07.2017
Skills
Communication skills;
Excellent customer service skills;
Teamwork skills;
Detail-oriented;
Strategic and proactive planning;
Critical thinking, problem-solving, and decision-making;
Leadership - organising and delegating;
Flexibility to adapt;
Time management skills;
Working effectively under pressure and within deadlines;
Knowledge of Microsoft Office;
Certification
- "Food Safety for Supervisors"- Level 3 Certificate;
- "Food Hygiene and Health and Safety" -Level 2 Certificate;
- Speciality Coffee Barista Training;
- Full UK Driving licence;
References
References available upon request.
Timeline
Cafe Team Leader
University of Leeds
02.2023 - Current
Bachelor of Arts - Business Management with Honours
Buckinghamshire New University/ Oxford Business College Campus
09.2020 - 06.2024
Catering Assistant/ Barista
Taskmaster Resources LTD, University of Leeds
09.2019 - 02.2023
Functional Skills Qualification - Mathematics Level 2 Certificate
The City and Guilds of London Institute
10.2018 -
Warehouse Operative/Supervisor - Returns to prime
Single Resource / Spectrum for Arcadia
05.2018 - 06.2019
Front of House/ Bartender&Barista
Megan's by the Green
10.2017 - 12.2017
On-Site Recruitment Coordinator
Scope HR Solutions
07.2017 - 03.2018
Front of House Receptionist/ Administrator
Parkcycle, London
04.2017 - 04.2018
Level 3 Certificate - Business and Administration
London Professional College
01.2017 - 07.2017
Assistant Manager
Roehampton Gate Cafe
11.2016 - 04.2017
Coffee Shop Assistant/ Team Leader
Roehampton Gate Cafe
03.2015 - 11.2016
Waitress/ Shift Leader
FiftySix Restaurant
09.2014 - 02.2015
Waitress/ Kitchen Porter
Restaurant Noroc
04.2013 - 08.2014
European Baccalaureate - GCSE/ A Levels Equivalent
Theoretical College "Panait Cerna"
09.2004 - 07.2008