Elena Martinez Diaz
Summary
A self-directed and motivated individual with experience in the Business Industry, Information Technology, and Finance sectors. Strong interpersonal and leadership skills, with positive working relationships. Known for thriving in fast-paced environments and new challenges. Fast learner, team player, and easily to adapt. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PC Support Specialist
Barton Health
05.2018 - 08.2023
- Provided on-site and remote technical support to users.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Installed new hardware and software, patched systems and configured settings.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Provided On-call support on schedule basis for the organization on all IT related issues.
- Completed problem reporting and tracking, database establishment including maintenance and status reporting within the department.
- IT project management tracking, including the build of a new ticketing and asset management system (Freshservise).
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Functioned as backup and support for the Security Administrator, Network Administrator, and Systems Administrator.
Accounting Specialist
Edgewood Companies
04.2017 - 05.2018
- Responsible for processing daily cash deposits for all revenues centers
- Responsible to maintain and record all cash within the hotel and golf, including petty cash, checks, due backs and house banks daily
- Balance and prepare cash over/short report each day for all revenue centers
- Audit house banks monthly and reported to Hotel Controller
- Resolve any guest complaints, ensuring guest satisfaction
- Process all deposits for annual Golf Tournament including all cash needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Excel.
- Analyzed financial information and made proactive adjustments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process for both Hotel and Goal Course including all Food and Beverage departments.
Assistant Manager
United Finance Co
01.2007 - 12.2016
- Responsible for all branch collections and legal activities.
- Assist with audit preparation and provided clerical support to branch staff.
- Operated as branch loan officer.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
MBA -
Rome Business School
Rome, Italy 10.2024
Bachelor of Science - International Business
San Jose State University
San Jose, CA12.2022
Associate of Arts - Spanish
Lake Tahoe Community College
South Lake Tahoe, CA06.2020
Skills
- Feature Activation
- Technology Training
- Analytical and Methodical
- Microsoft Windows and Office
- Hardware and Software Monitoring and Evaluation
- Defect Analysis and Resolution
- Networking
- Support SOP Writing
- Multi-Factor Authentication
- Team Support
- Infrastructure Planning
- Microsoft Active Directory
Accomplishments
- Licensed in Life, Health, Property and Casualty Insurances/Nevada.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Beginner (A1)
Timeline
PC Support Specialist
Barton Health
05.2018 - 08.2023
Accounting Specialist
Edgewood Companies
04.2017 - 05.2018
Assistant Manager
United Finance Co
01.2007 - 12.2016
MBA -
Rome Business School
Bachelor of Science - International Business
San Jose State University
Associate of Arts - Spanish
Lake Tahoe Community College
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