ELENA MORIERO
Milano
Profilo professionale
Elegant and client-focused professional with strong experience in luxury retail environments. Recognized for delivering exceptiponal customer service, building lasting client relationship and ensuring a premium in store experience. Highly adaptable, detail oriented and skilled at communicating with professionalism and discretion.
Panoramica
12
12
anni di esperienza professionale
Esperienza lavorativa
Client Advisor
Saint Laurent
Milano
09.2018 - 02.2026
- Contributes to the store sales
- Provide a unique experience to all customers
- Support the management teams and colleagues
- Represent Saint Laurent brand image
- After Sales service
- Proactively support the front and back Office
Sales Assistant
Gianni Versace S.p.A.
Milano
07.2016 - 08.2018
- Client interaction
- Customer facing
- Product knowledge
- Advising customers
- Stock management
- Cash management
- CRM, POS2000, XStore operation system.
Sales Assistant
N.Peal
Knightsbridge, London
09.2015 - 03.2016
- Managing the web orders
- Answer the phone and reply to customer's emails
- Processing returns and refunds as required in line with the company procedures
- Managing cash and payments system in accordance with company procedures and policy
- Always smartly dressed and presentable
- (Luxury cashmere and fur)
Sales Assistant
Jones Bootmaker
London
10.2014 - 08.2015
- Smiling, greeting and making eye contact with every customer.
- Talking to customers, finding out their needs and then offering advice.
- Highlighting special offers and promotions to customers.
- Taking cash from customers and processing their credit card payment
- (Leather shoes and bags)
Au Pair
London
09.2013 - 09.2014
Istruzione
Diploma of secondary school - Liceo Linguistico
Polo G. Romani
CasalmaggioreCompetenze
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Punctual, always on time
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Able to communicate in a clear, legible, objective and professional manner
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Able to contribute effectively to a team effort
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Friendly, polite and approachable
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Excellent customer facing skills
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Flexibility to do different tasks
LANGUAGES
Italian: mother tongue
Madrelingua
C2
English: fluent
Avanzato
C1
Spagnolo
Base
A2
Hobby e interessi
Passionate about Luxury, travelling and sports
Disclaimer
I authorise the use of my personal data in compliance with Legislative Decree 196/03.
Cronologia
Client Advisor
Saint Laurent
09.2018 - 02.2026
Sales Assistant
Gianni Versace S.p.A.
07.2016 - 08.2018
Sales Assistant
N.Peal
09.2015 - 03.2016
Sales Assistant
Jones Bootmaker
10.2014 - 08.2015
Au Pair
09.2013 - 09.2014
Diploma of secondary school - Liceo Linguistico
Polo G. Romani