ELENA MORIERO
Milano
Profilo professionale
Elegant and client-focused professional with strong experience in luxury retail environments. Recognized for delivering exceptiponal customer service, building lasting client relationship and ensuring a premium in store experience. Highly adaptable, detail oriented and skilled at communicating with professionalism and discretion.
Panoramica
12
12
anni di esperienza professionale
Esperienza lavorativa
Client Advisor
Saint Laurent
Milano
2018.09 - 2026.02
- Contributes to the store sales
- Provide a unique experience to all customers
- Support the management teams and colleagues
- Represent Saint Laurent brand image
- After Sales service
- Proactively support the front and back Office
Sales Assistant
Gianni Versace S.p.A.
Milano
2016.07 - 2018.08
- Client interaction
- Customer facing
- Product knowledge
- Advising customers
- Stock management
- Cash management
- CRM, POS2000, XStore operation system.
Sales Assistant
N.Peal
Knightsbridge, London
2015.09 - 2016.03
- Managing the web orders
- Answer the phone and reply to customer's emails
- Processing returns and refunds as required in line with the company procedures
- Managing cash and payments system in accordance with company procedures and policy
- Always smartly dressed and presentable
- (Luxury cashmere and fur)
Sales Assistant
Jones Bootmaker
London
2014.10 - 2015.08
- Smiling, greeting and making eye contact with every customer.
- Talking to customers, finding out their needs and then offering advice.
- Highlighting special offers and promotions to customers.
- Taking cash from customers and processing their credit card payment
- (Leather shoes and bags)
Au Pair
London
2013.09 - 2014.09
Istruzione
Diploma of secondary school - Liceo Linguistico
Polo G. Romani
CasalmaggioreCompetenze
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Punctual, always on time
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Able to communicate in a clear, legible, objective and professional manner
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Able to contribute effectively to a team effort
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Friendly, polite and approachable
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Excellent customer facing skills
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Flexibility to do different tasks
LANGUAGES
Italian: mother tongue
Madrelingua
C2
English: fluent
Avanzato
C1
Spagnolo
Base
A2
Hobby e interessi
Passionate about Luxury, travelling and sports
Disclaimer
I authorise the use of my personal data in compliance with Legislative Decree 196/03.
Cronologia
Client Advisor
Saint Laurent
2018.09 - 2026.02
Sales Assistant
Gianni Versace S.p.A.
2016.07 - 2018.08
Sales Assistant
N.Peal
2015.09 - 2016.03
Sales Assistant
Jones Bootmaker
2014.10 - 2015.08
Au Pair
2013.09 - 2014.09
Diploma of secondary school - Liceo Linguistico
Polo G. Romani