Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Nastase

Torino

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Angelo Custode. Skilled in cash handling and management, coupled with exceptional customer service abilities. Demonstrated professionalism and courtesy, significantly improving team productivity and service quality without exceeding a 55-word limit. Responsible Barista Shift Manager with [Number] years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.

Overview

24
24
years of professional experience

Work History

Barista Shift Supervisor

Angelo Custode
03.2006 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Controlled line and crowd with quick, efficient service.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Supermarket Cashier

Caufland
01.2000 - 01.2005
  • Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
  • Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
  • Increased sales by suggesting additional products or services based on customer needs and preferences.
  • Maintained a clean, organized, and well-stocked checkout area for optimal functionality.

Education

Administration Finance Marketing

M
TORNIO
06.2025

Administration Finance Marketing

I.I.S.Majorana
Torino
09.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Money Handling
  • Cash handling and management
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy

Timeline

Barista Shift Supervisor

Angelo Custode
03.2006 - Current

Supermarket Cashier

Caufland
01.2000 - 01.2005

Administration Finance Marketing

M

Administration Finance Marketing

I.I.S.Majorana

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Elena Nastase