Elena Pinotti
Porto Azzurro (Isola D'Elba),LI
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Park Hotel Napoleone
05.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Iselba
04.2022 - 10.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Receptionist
Valle Verde
05.2021 - 10.2021
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Intern
Studio legale Giannini, Padoan, Finelli
04.2017 - 12.2018
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Bartend
Fulwood Bar
06.2016 - 09.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Preparation of alcoholic and soft drinks
- serving meals for guests and snacks for aperitifs
Education
Master universitario - Mediazione Familiare ed Intelligenza Emotiva
Università Di Parma
05.2016
Degree in Law - Giurisprudenza
Alma Mater Studiorum
Bologna, Italy11.2015
High School Diploma -
Liceo Scientifico Foresi
Portoferraio, Isola d'Elba06.2009
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Multi-line telephone operation
Personal Information
Date of Birth: 07/05/1990
Timeline
Receptionist
Park Hotel Napoleone
05.2023 - 09.2023
Receptionist
Iselba
04.2022 - 10.2022
Receptionist
Valle Verde
05.2021 - 10.2021
Intern
Studio legale Giannini, Padoan, Finelli
04.2017 - 12.2018
Bartend
Fulwood Bar
06.2016 - 09.2016
Master universitario - Mediazione Familiare ed Intelligenza Emotiva
Università Di Parma
Degree in Law - Giurisprudenza
Alma Mater Studiorum
High School Diploma -
Liceo Scientifico Foresi
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