Elena Serio
Rome
Summary
Student offering blend of leadership qualities and strong desire to learn and grow. Proactive, perfectionist and hard working, delivers insights into strategic planning and operational efficiency, coupled with excellent communication and organizational skills. Passionate about science, languages and sports.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Check-in Manager Bed and Breakfast
Private
01.2024 - Current
- Managed guest check-ins and check-outs, ensuring a smooth and welcoming experience.
- Welcoming clients and directing them to the relevant apartment.
- Handing over the keys for main entrances and rooms, and explaining the rules and included services.
- Warmly greeting clients, answering general inquiries, registering personal data and collecting information about the purpose of their visit.
- Using communication with foreign customers to facilitate relationships and support operations.
- Collecting client bookings made through Airbnb.
Education
Bachelor of Science - Environmental Science
University “La Sapienza”
Rome, ItalyHigh School Diploma -
Classical High School “Augusto”
Rome, Italy07-2022
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Relationship building
- Strategic planning
- Decision-making
- Complex Problem-solving
- Ability to work in a team and independently
- Laboratory analysis
- Data analysis
- Quick learner
- Emotional intelligence
- Curiosity
- Empathy
Certification
Cambridge Assessment - English
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Check-in Manager Bed and Breakfast
Private
01.2024 - Current
Bachelor of Science - Environmental Science
University “La Sapienza”
High School Diploma -
Classical High School “Augusto”
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