Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Elena Serio

Elena Serio

Rome

Summary

Student offering blend of leadership qualities and strong desire to learn and grow. Proactive, perfectionist and hard working, delivers insights into strategic planning and operational efficiency, coupled with excellent communication and organizational skills. Passionate about science, languages and sports.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Check-in Manager Bed and Breakfast

Private
01.2024 - Current
  • Managed guest check-ins and check-outs, ensuring a smooth and welcoming experience.
  • Welcoming clients and directing them to the relevant apartment.
  • Handing over the keys for main entrances and rooms, and explaining the rules and included services.
  • Warmly greeting clients, answering general inquiries, registering personal data and collecting information about the purpose of their visit.
  • Using communication with foreign customers to facilitate relationships and support operations.
  • Collecting client bookings made through Airbnb.

Education

Bachelor of Science - Environmental Science

University “La Sapienza”
Rome, Italy

High School Diploma -

Classical High School “Augusto”
Rome, Italy
07-2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Verbal and written communication
  • Relationship building
  • Strategic planning
  • Decision-making
  • Complex Problem-solving
  • Ability to work in a team and independently
  • Laboratory analysis
  • Data analysis
  • Quick learner
  • Emotional intelligence
  • Curiosity
  • Empathy

Certification

Cambridge Assessment - English

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Check-in Manager Bed and Breakfast

Private
01.2024 - Current

Bachelor of Science - Environmental Science

University “La Sapienza”

High School Diploma -

Classical High School “Augusto”
Elena Serio