Eleonora Faleschini

As a Guest Lounge Advisor, I am responsible for welcoming VIP guests and those with high purchasing power, as well as overseeing the entire operations related to the lounge space. I also have full responsibility for managing the food & beverage service, maintaining direct relationships with our suppliers (both current and potential). This entails a careful and ongoing analysis of commercial proposals and quotations, as well as the regular management of purchase orders (PO) that support monthly invoicing. As a result, I have developed strong expertise in analyzing the annual budget.Additionally, I analyze weekly, monthly, and yearly data to create YTD (Year-to-Date) reports and perform comparisons with the previous year (LY) related to the budget, foot traffic, and markets (local vs. international). My role also involves maintaining a continuous and collaborative relationship with the internal Brand partners within the Center, aimed at directly engaging them in private events and/or activities tailored to their needs.I play a parallel role in supporting the organization, management, and monitoring of private events, both for in-center Brands and external partners. By collaborating with the Marketing, Retail, and Tourism departments, I ensure the most effective planning of each event—ranging from site inspections to event formats, from pre-event, during-event, and post-event communications to necessary setups (extra visibility tools such as display cases, mannequins, rails), and even the definition of bespoke gifts or giveaways for attendees.In cooperation with the Marketing Department, I also provide ongoing support in creating content to promote the Center through active social media channels (FB, IG, TikTok).

As an Airport Customer Service - Floor Walker, my role involved providing constant support to airport passengers, primarily offering information about the internal services of the terminal, as well as hands-on assistance with managing queues within the terminal and passport control checkpoints and disembarkations. The main duties included:

• Ensuring ground assistance for passengers arriving and departing
• Offering a high-level customer service by helping passengers resolve issues related to passport control, lost items, and simultaneous translation services (upon request from the airport's internal law enforcement)
• Interacting with passengers to better understand their needs and provide them with excellent service.

As a Marketing Specialist for the company, I conducted a study on consumer behaviors, specifically focusing on the decision-making process of tourists choosing accommodations in Venice's historic city center. This allowed me to create targeted questionnaires about their preferences and direct marketing campaigns related to stays in luxury apartments in the historic center of Venice.

The role enabled me to:

• Ensure a constant and ongoing analysis of the hospitality landscape to define the characteristics of the guests and develop new marketing and B2C communication strategies and policies.
• Support the company in welcoming guests and provide a structured survey system to be sent after their stay.
• Effectively analyze guest feedback to better understand their expectations and related needs

Marketing, Communication, and B2B Event Organization: these are the three main areas covered by the role. Specifically, I carried out activities such as scouting, integrated promotion, Pay-per-Inclusion sales strategies, email marketing and telemarketing campaigns, as well as managing B2B events in collaboration with SAVE SPA and IEG ITALIA (TTG Travel Experience Rimini Expo).

As a Ground Assistant in the cruise sector, my role involved providing constant support to passengers arriving and departing at the Venice Tronchetto cruise terminals. Specifically, my company provided support to the cruise line MSC Cruises. The role involved operational support for passenger disembarkation, as well as the check-in and boarding procedures.

Internship program based on linguistic and cultural mediation, aimed at refugees and asylum seekers.

Internship program aimed at providing constant support to internal departments such as flight information, airline ticketing, check-in, assistance for passengers with reduced mobility (PRM), and access/check-in registration at the Marco Polo VIP Lounge.