Eleonora Fortini
Ravenna
Overview
2
2
Languages
26
26
years of professional experience
Work History
TOUR GUIDE
Freelance
03.2017 - Current
- Collaborations and the organisation of itineraries as a TOUR GUIDE for tourist associations, travel agencies, educational institutions, hotels and tour operators in the regions of Emilia-Romagna (Ravenna, Ferrara, Bologna, Rimini) and Veneto (Chioggia, Venice) in Italy.
- Provided up-to-date information on current events and temporary exhibitions.
- Created and managed itineraries for local and international groups and individuals.
- Adapted tour content to match audience interests for personal experiences.
TOUR LEADER
Freelance
01.2018 - Current
- Working as a TOUR LEADER in Italy and Europe for Italian tour operators (True Italy Experience, Boscolo Tours ) and international tour operators (Podium TO in San Marino, Imagine Cruising in London), leading English-speaking groups (Americans, Australians, Canadians, Asians) in long tours.
- Adapted quickly to unexpected changes or challenges during tours, ensuring a seamless experience for participants.
- Addressed visitor queries with accurate information, ensuring a satisfying and informative tour experience.
- Maintained punctuality and professionalism in all interactions, creating a positive image of the tour company.
- Fostered a positive and inclusive group dynamic, encouraging interaction and enjoyment among participants.
Tour Guide and Leader
for italian travel agencies and tour operators
03.2021 - Current
- Collaboration as a TOUR GUIDE and TOUR LEADER with ITC srl, Trumpy Tours srl, Bassani srl and other providers of cruise services in Emilia-Romagna and Veneto
- Conducted guided tours across various historical sites, engaging with visitors to enhance their understanding of local heritage.
- Accompanied tourists to wineries, restaurants and hotels to promote food tours, delivering gastronomical experience.
Secondary School TEACHER
in educational institutions in Ferrara and Ravenna
10.2020 - Current
- Fixed-term contracts to teach Italian, history and geography to secondary school students
- Adapted teaching methods and materials to meet the diverse needs and learning styles of students.
- Set and communicated clear learning objectives with expected outcomes to students, using established goals to schedule quizzes and assessments.
- Motivated students by assigning tailored targets and learning objectives.
SENIOR ARCHAEOLOGIST
for local companies and coop in Emilia-Romagna
07.2010 - 03.2024
- Worked on excavation sites and identified archaeological finds for use in studying historical societies and cultures.
- Established professional networks with scientists and researchers for conducting inter-disciplinary research on social, political and economic issues.
- Monitored construction projects to identify potential threats to archaeological sites and advised on mitigation measures.
- Conducted extensive archaeological fieldwork, including excavations and surveys, to uncover historical artefacts and features.
- Recorded and evaluated archaeological findings using CAD and GIS systems.
- Analysed artefacts and ecofacts using various scientific techniques to determine age, origin, and usage.
- Coordinated post-excavation processes efficiently, aiding swift archaeological reporting for timely project completion.
- Directed archaeological digs in diverse environments, from urban centres to remote locations, adapting strategies as required.
- Used a variety of excavation techniques to best uncover, document and preserve archaeological finds.
Specialist FIELD ARCHAEOLOGIST
Bologna University and Cultural Heritage Inst.
Oman, India, Uzbekistan, Indian Ocean Basin
02.2004 - 04.2018
- Investigated interdependence between environmental conditions and human activities, using study results to support policy formulation.
- Searched historical archives, consulted information sources and devised scientific theories to explain human behaviour and development.
- Preserved archaeological finds by overseeing excavations and projects for conserving historical buildings and sites.
- Excavated archaeological sites with precision, adhering to strict guidelines to preserve integrity.
- Led teams of volunteers and junior technicians, providing training and oversight in excavation techniques.
- Developed and maintained a comprehensive database of archaeological finds for ongoing research projects.
- Photographed artefacts and excavation progress, creating visual records for analysis and publication.
- Managed equipment inventory, ensuring all tools were maintained and available for field activities.
- Collaborated with local communities to gain insights and respect cultural heritage during excavations.
Archaeology CURATOR
National Museum of Oman
Muscat, Oman
01.2013 - 12.2013
- External curator for the design of display cases and explanatory texts on historical archery in Oman.
- Arranged and displayed artworks in designated area of gallery or museum to feature collections of artists.
- Kept database updated with current photographs, descriptions and location information.
POSTAL Service EMPLOYEE
Cdm Ravenna di Poste Italiane spa
05.2017 - 01.2018
- Organize incoming mail at office, then distribute across local districts.
- Recorded delivery and collection information using handheld devices, ensuring accurate tracking of items.
- Drove company vehicles in safe and efficient manner.
- Covered employee routes during absences, successfully planning new routes and quickly learning new locations.
WAITRESS and BARTENDER
Restaurants and Bars in a variety of settings
07.2000 - 09.2017
- Fixed-term employment for the tourist season at various restaurants in the provinces of Ferrara and Ravenna (La Tentazione, Vecchia Ravenna, Tikoa sas, Singita Beach, Mosquito Coast, Kuta) and at the Hotel Malder in Trento (2001)
- Occasional work for catering services at Summertrade srl in Rimini, for public and private events throughout the region.
- Served customers efficiently in a fast-paced environment, enhancing dining experience and satisfaction.
- Handled customer complaints with professionalism, resolving issues promptly to ensure satisfaction.
- Managed table reservations and seating arrangements, maximising space efficiency and customer comfort.
- Managed inventory and restocked bar supplies, minimising waste and reducing costs.
Private Tutor
Self-employed
01.2002 - 03.2014
- Deliver private lessons covering tuition, homework support, and primary-secondary learning needs.
Sales Promoter
Promotrend-Alta Qualita' srl
09.2007 - 12.2007
- Worked at Promotrend-Alta Qualita' srl in Bologna as a sales promoter for IT and mobile phone products.
Hospitality & Events Assistant
Parco della Standiana srl (Mirabilandia)
04.2003 - 10.2005
- Fixed-term employment on a seasonal contract in the HOSPITALITY sector at Parco della Standiana srl (Mirabilandia) in Savio, Ravenna.
- Greeted visitors and appropriately directed to designated areas.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
Education
Master of Arts - ARCHAEOLOGY and CULTURES of the ANCIENT WORLD
Università degli Studi di Bologna
Bologna, BO07-2012
Bachelor of Arts - CULTURAL HERITAGE and ARCHAEOLOGY
Università degli Studi di Bologna
Ravenna11-2007
Higher National Diploma -
Liceo Scientifico A. Roiti
Ferrara06-2002
Skills
- Archaeological Excavation Methods
- Artifact Cataloguing & Documentation
- Interpretation of satellite images
- Cultural Heritage PreservationTechnical, archaeological and freehand drawing
- Image capture and processing
- Microsoft Windows 11 and Office 365
- Mac OS X
- Adobe (Acrobat XI, Photoshop CS6)
- Guest Relations & Reception Operations
- Brand Promotion & Product Demonstration
- Data Entry & Mail Sorting
Language Skills
English
Advanced
C1
French
Intermediate
B1
Soft Skills
- Time Management & Organization (Autonomy in carrying out work and in managing objectives and deadlines)
- Teamwork & Collaboration
- Adaptability & Flexibility
- Active Listening & Empathy
- A sense of duty and responsibility
- Event and team coordination
- Effective communication and guest reception
- Itinerary planning
- Communication skills
- Problem solving
- Taking part in team and individual sports (swimming, volleyball)
- An active volunteer with the NGO EMERGENCY
Timeline
Tour Guide and Leader
for italian travel agencies and tour operators
03.2021 - Current
Secondary School TEACHER
in educational institutions in Ferrara and Ravenna
10.2020 - Current
TOUR LEADER
Freelance
01.2018 - Current
POSTAL Service EMPLOYEE
Cdm Ravenna di Poste Italiane spa
05.2017 - 01.2018
TOUR GUIDE
Freelance
03.2017 - Current
Archaeology CURATOR
National Museum of Oman
01.2013 - 12.2013
SENIOR ARCHAEOLOGIST
for local companies and coop in Emilia-Romagna
07.2010 - 03.2024
Sales Promoter
Promotrend-Alta Qualita' srl
09.2007 - 12.2007
Specialist FIELD ARCHAEOLOGIST
Bologna University and Cultural Heritage Inst.
02.2004 - 04.2018
Hospitality & Events Assistant
Parco della Standiana srl (Mirabilandia)
04.2003 - 10.2005
Private Tutor
Self-employed
01.2002 - 03.2014
WAITRESS and BARTENDER
Restaurants and Bars in a variety of settings
07.2000 - 09.2017
Master of Arts - ARCHAEOLOGY and CULTURES of the ANCIENT WORLD
Università degli Studi di Bologna
Bachelor of Arts - CULTURAL HERITAGE and ARCHAEOLOGY
Università degli Studi di Bologna
Higher National Diploma -
Liceo Scientifico A. Roiti