Eleonora Marra
Busto Arsizio
Summary
Hello, my name is Eleonora, I have 15 years of experience in the airport industry. Throughout these years, I have developed strong skills and a deep passion for my work. I truly love what I do, but I feel ready for a new challenge and greater opportunities. My dream has always been to work for an airline, where I can grow professionally and be part of a dynamic and international environment.
I am always looking to improve myself and to learn new things. I’m highly motivated, dedicated, and excited for what the future holds.
Overview
15
15
years of professional experience
Work History
CHECK IN AGENT
AIRPORT HANDLING
07.2023 - Current
- Managed passenger check-in processes, ensuring timely and efficient service delivery.
- Coordinated baggage handling procedures to maintain compliance with safety regulations.
- Resolved customer inquiries and complaints with professionalism and accuracy.
- Implemented process improvements that enhanced operational efficiency during peak travel times.
- Monitored flight status updates, ensuring accurate information dissemination to passengers.
- Collaborated with ground staff to streamline boarding processes, reducing wait times for travelers.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Operations Supervisor
Airport Handling Spa
03.2025 - 07.2025
- Supervised daily operations to ensure compliance with safety protocols and efficiency standards.
- Coordinated workflow among team members to optimize productivity and resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Trained new staff on standard operating procedures and safety practices to promote a safe work environment.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Supervisor
MENZIES AVIATION
03.2023 - 07.2023
- Oversaw daily operations, ensuring compliance with safety protocols and organizational standards.
- Mentored team members, fostering skill development and enhancing overall productivity.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
- Coordinated scheduling and resource allocation to optimize workforce management and project timelines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
CHECK IN AND BOARDING AGENT
AVIA PARTNER SPA
02.2012 - 02.2023
- Passenger's acceptance, covid and passports requirements.
- Supporting passengers during Irops
- Basic ticket counter for British Airways and payments.
- Vip assistance and Umnr assistance.
- All this for different companies: Gulf air, Royal air Jordanian, Vueling, Finnair, Airfrance, Klm, Aegean..
- Business or Sector Other service activities | Department Aviation
CHECK IN BOARDING AGENT FOR LUFTHANSA
GLOBE GROUND
02.2011 - 10.2011
- Passenger's acceptance, passenger’s assistance during flight delays and anomalies, boarding.
- Replace with main activities and responsibilities for Lufthansa.
RECEPTIONIST
FARNACEUTICA REPUBBLICA
09.2010 - 01.2011
- My tasks : Answer the phone, welcome customers, administrations skills, data entry, organize bussiness trip.
MANAGEMENT ASSISTANT
GYBAC ITALIA
04.2010 - 08.2010
- Assist the Retail Store Manager in planning and implementing strategies to attract customers, Coordinate daily customer service operation (payments), Supervise and motivate staff to perform their best, communicate with the clients, and the stores, Problem-solving attitude, flexibility.
Education
Bachelor Degree - Economics
Bicocca University
07.2009
High School Graduated - Computer Technology Informatic and Economics
Carlo dell'Acqua
07.2004
Skills
- Fast PC texting
- Airline reservation systems
- Stress tolerance
- Airport security regulations
- Professional appearance
- Travel documentation expertise
- Cross-cultural sensitivity
- Ticketing and boarding procedures
LANGUAGE SKILLS
Mother tongue(s): ITALIAN
Other language(s)
ENGLISH B1 B2 B1 B1 B1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Timeline
Operations Supervisor
Airport Handling Spa
03.2025 - 07.2025
CHECK IN AGENT
AIRPORT HANDLING
07.2023 - Current
Supervisor
MENZIES AVIATION
03.2023 - 07.2023
CHECK IN AND BOARDING AGENT
AVIA PARTNER SPA
02.2012 - 02.2023
CHECK IN BOARDING AGENT FOR LUFTHANSA
GLOBE GROUND
02.2011 - 10.2011
RECEPTIONIST
FARNACEUTICA REPUBBLICA
09.2010 - 01.2011
MANAGEMENT ASSISTANT
GYBAC ITALIA
04.2010 - 08.2010
High School Graduated - Computer Technology Informatic and Economics
Carlo dell'Acqua
Bachelor Degree - Economics
Bicocca University
ADDITIONAL INFORMATION
- DRIVING LICENCE
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