Summary
Overview
Work History
Education
Skills
Education And Training - University Training
Curriculum Vitae
Data Processing Authorization
Place Of Birth
Tax Code
Personal Information
Timeline
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Eleonora Pintus

Eleonora Pintus

Porto Torres

Summary

Dependable collaborator successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Also adept at building relationships with employees and motivating each to success. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring serenity, learning initiatives and teamwork abilities developed over 7 year career to a growth-oriented role.

Overview

5
5
years of professional experience

Work History

Waitress Trainee

Antonio Ferrari
01.2022 - 07.2022
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress Trainer

Bistrot Messicano
07.2021 - 12.2021
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Waitress Supervisor

Tenute Li Lioni
01.2017 - 07.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Controlled food costs and managed inventory.
  • Planned and executed promotions and special events in close collaboration with management.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Education

High School Diploma -

Istituto Superiore Mario Paglietti
Porto Torres

Bachelor of Science - Scienze E Culture Della Gastronomia

Università Degli Studi Di Padova
Legnaro
07.2024

Skills

  • Item Promotion
  • Training Expertise
  • Cash Handling
  • Wine Service
  • Wine Pairings
  • Order Accuracy
  • Guest Relations Management
  • Marketing
  • Verbal and Written Communication
  • Product Recommendations

Education And Training - University Training

in progress, SCIENZE E CULTURA DELLA GASTRONOMIA - FIRST-CYCLE DEGREE, Agricultural Sciences and Veterinary Medicine, University of Padua

Curriculum Vitae

PINTUS ELEONORA

Data Processing Authorization

I authorize the processing of my personal data, in compliance with Legislative Decree no. 196/2003 as amended by the Decree of compliance with Legislative Decree no. 101/2018 on the basis of Regulation (EU) 2016/679 of 27 April 2016

Place Of Birth

Sassari, 01/04/01

Tax Code

PNTLNR01A44I452R

Personal Information

  • Gender: Female
  • Nationality: Italian

Timeline

Waitress Trainee

Antonio Ferrari
01.2022 - 07.2022

Waitress Trainer

Bistrot Messicano
07.2021 - 12.2021

Waitress Supervisor

Tenute Li Lioni
01.2017 - 07.2021

High School Diploma -

Istituto Superiore Mario Paglietti

Bachelor of Science - Scienze E Culture Della Gastronomia

Università Degli Studi Di Padova

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Eleonora Pintus