Eleonora Sirtori

Ensured the streamlined function of Venue Operations, providing key support and facilitation for management through strategic training, e-learning, and program development. Provided crucial support for project leaders, enabling teams to successfully execute complex, multi-phase event and training initiatives.

• Spearheaded interdepartmental communications for multiple projects, aligning diverse stakeholders and teams to facilitate the development of UEFA staff and Venue Operations Unit training programs.
• Devised, developed, and launched training programs for Project Leaders and operational staff including, Venue Managers, Stewards and Volunteers.
• Managed the Event Reporting Tool, leading the planning, creation, and implementation of more than 30 projects while governing end-to-end event reporting needs to meet diverse team requirements.
• Developed the digital Covid-19 briefing course delivered to circa 100K staff members during UEFA EURO 2020 and Club Finals. Coordinated the translation into 12 languages.
• Developed the digital Radio communication course delivered to circa 100K staff members during UEFA EURO 2020 to facilitate the onsite communication through a consistent methodology.
• Collaborated with developers to facilitate the creation of training session tools, providing key insights into use and performance to steer project operations.
• Facilitated the Venue Team Tabletops, and Simulations in Glasgow, Rome, and Copenhagen.

Represented UEFA at EURO 2020 at the Olympic Stadium in Rome. Collaborated cross-functionally with teams, referees, and sport federations, coordinating the project management of all match requirements. Unified teams, planned project execution schedules, and ensured communication across lines of responsibility to deliver streamlined match operations across all matches.

• Supported match organisation functions across all matches, aligning all tasks, processes, and requirements with UEFA standards.
• Partnered directly with the Match Manager to facilitate optimal match operations, project managing all tasks, teams, and processes.
• Planning the match organisational meeting, inter-divisional and inter-departmental meetings.
• Virtual Assistant Referee (VAR) planning and coordination of activities with all parties involved.

Spearheaded the planning, coordination, and execution of complex staff and organisational development projects, consulting with management to shape targets, vision, and roadmaps for all training programs.

• Monitored participant workflow and behaviors throughout training process.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Assessed student needs to develop effective training plans.
• Identified and solved internal problems related to employee turnover by revamping training approaches.
• Delivered strategic trainings to 1K staff members, driving continuous team improvements.

Actively managed the day-to-day operations of the Pavilion, coordinating all administrative and logistic functions, providing valuable input on the activities, as a result of strong venue management knowledge and expertise achieving high standards targets. Completed a wide range of activities requiring clear communication, excellent organizational skills and attention to detail ensuring the smooth and efficient running of the UK Pavilion and events on-site to enhance the guest experience.

• Oversaw daily compliance meetings with Expo authorities, steering UK Trade and Investment discussions, Expo organizational arrangements, and decisions / events organization efforts.
• Forged and managed relationships with local suppliers, leading the coordination of events.

Coordinated a 2K+-role recruitment project, leading each phase of the recruiting and training operations.

• Developed and revised job briefs to ensure alignment with business and functional needs.
• Tracked key dates and deadlines and maintained specific personnel lists.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Operated and maintained applicant tracking and candidate management systems.
• Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
• Oversaw recruitment candidates, evaluating alignment with key program needs and goals.

Planned, coordinated, and led event services functions, overseeing all venue operations to ensure optimal guest and spectator experiences during Olympic games and opening and closing ceremonies.

• Forged crucial lines of communication between Olympic Committee, Stadium owner, and stakeholders to empower streamlined program and event execution.
• Cultivated a workplace environment of teamwork, collaboration, and engagement, unifying venue staff, licensing authorities, government and local councils, local transport groups, and other agencies.
• Facilitated the definition and capture of operational requirements, collaborating with key leadership members in workshops, working groups, table-top exercises, and venue simulations. Authored operational documents, including schedules, briefings, status reports, plans, and presentations.