Eleonora Toffoli
Aviano
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Supply Technician, Customer Service Associate
Aviano Air Base, Furnishings Management Section
07.2021 - Current
- Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Gallery Meggetto
12.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Waitress Trainer
San Giorgio Restaurant
06.2016 - 03.2017
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
Bachelor of Arts - History And Conservation of Art Heritage
Università Degli Studi Di Padova
Padova Italy02.2024
High School Diploma -
Liceo Michelangelo Grigoletti
Pordenone Italy06.2017
Skills
- Appointment Scheduling
- Customer Support
- Team Collaboration
- Clerical Support
- Account Updating
- Guest Services
- Customer Complaint Resolution
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Supply Technician, Customer Service Associate
Aviano Air Base, Furnishings Management Section
07.2021 - Current
Sales Associate
Gallery Meggetto
12.2019 - 05.2020
Waitress Trainer
San Giorgio Restaurant
06.2016 - 03.2017
Bachelor of Arts - History And Conservation of Art Heritage
Università Degli Studi Di Padova
High School Diploma -
Liceo Michelangelo Grigoletti
Similar Profiles
Jason K. ShortJason K. Short
DECA Store Associate at Aviano Air Force BaseDECA Store Associate at Aviano Air Force Base
Grace O'ConnorGrace O'Connor
Volunteer Math Tutor at Aviano Air BaseVolunteer Math Tutor at Aviano Air Base
Luke IkedaLuke Ikeda
Tactical Aircraft Maintenance Specialist at United States Air Force, AvianoTactical Aircraft Maintenance Specialist at United States Air Force, Aviano