Elia Bertoncello
Vicenza,Provincia di Vicenza
Summary
Experienced hospitality professional with expertise in serving etiquette, seating arrangement management, and handling meal complaints to ensure exceptional guest satisfaction. Demonstrates flexibility in shifts and a commitment to maintaining high standards in service delivery. Dedicated to fostering seamless dining experiences while contributing to operational efficiency and team collaboration.
Overview
3
3
years of professional experience
Work history
Waiter
Piccolo Mondo
Barbarano Vicentino, Provincia di Vicenza
2023.10 - Current
- Maintained comprehensive knowledge of menu items for precise order taking.
- Relayed customer feedback to management to drive continuous improvement.
- Fostered a harmonious working environment through efficient communication with team members.
- Managed table settings to enhance overall dining experience.
Waiter
Abano Ritz Hotel
Abano Terme, Padua
2025.05 - 2025.06
- Facilitated effective communication among team members to foster a harmonious environment.
- Managed table settings to enhance dining experiences.
- Assisted in food preparation, ensuring timely delivery of service.
- Reduced waiting times by promptly clearing tables after use.
Waiter
Aqua crua
Barbarano Vicentino, Provincia di Vicenza
2023.05 - 2023.06
- Maintained health and safety standards by consistently sanitising hands and work areas.
- Effectively explained dish components to inform customer decisions.
- Managed table settings to enhance dining experience.
- Handled payment transactions to ensure smooth customer checkout process.
Education
Diploma of Higher Education - Hotel School
IPSSAR Pietro d'Abano
Abano Terme, Padua 2020.09 -
Skills
- Serving etiquette
- Flexibility in shifts
- Handling meal complaints
- Seating arrangement expertise