Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Elide Zanardi

Elide Zanardi

Leno

Summary

Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Au Pair

Au Pair Care
02.2022 - 03.2024
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Developed bilingual abilities in english through immersive conversation and activities.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Enforced rules and managed behavior through developmentally appropriate discipline.


Motorcycle Technician

Tecnotesm
02.2020 - 11.2021
  • Provided excellent customer service by addressing client concerns promptly, explaining technical issues clearly, and offering expert advice on motorcycle care.
  • Reduced downtime for clients by swiftly troubleshooting and resolving motorcycle issues.
  • Assisted in inventory management, ensuring timely ordering of parts to minimize wait times for customers.
  • Enhanced customer satisfaction by performing diagnostic tests and repairs on motorcycles efficiently and accurately.

Beautician

Eccentrika Of Spina Eleonora
06.2017 - 02.2020
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

Education

No Degree - English-as-a-Second-Language Education

College of Alameda
Alameda, California
12.2022

High School Diploma -

Cfp Educo
Brescia, Italy
06.2017

Skills

  • Patience and understanding

  • Problem-Solving

  • Cultural immersion

  • Social Skills Development

  • Safety awareness

  • Language skills

  • Educational Support

  • Activity Planning

  • Safety understanding

  • Social integration

  • First Aid

  • Cleaning and sanitation

  • Good Decision Making

Certification

  • English as a second language, College of Alameda - October 2022
  • Exploring Digital Photography, Hudson County College- October 2023

Languages

English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Spanish
Beginner (A1)

Timeline

Au Pair

Au Pair Care
02.2022 - 03.2024

Motorcycle Technician

Tecnotesm
02.2020 - 11.2021

Beautician

Eccentrika Of Spina Eleonora
06.2017 - 02.2020

No Degree - English-as-a-Second-Language Education

College of Alameda

High School Diploma -

Cfp Educo

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Elide Zanardi