Elisa Bertolini
Milan
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Temakinho
09.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
Waitress
Norcino
03.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Catering Server
Catering In Fiera
08.2023 - 01.2024
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
- Set up banquet tables and chairs based on event requirements.
Education
High School Diploma -
Istituto Paritario S. Freud
Milan, Italy06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Guest Relations
- Payment Processing
- Judgment and Decision Making
- POS system operations
- Relationship Building
- Team Player
- Guest complaint resolution
Certification
- RSA License
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Restaurant Hostess
Temakinho
09.2024 - Current
Waitress
Norcino
03.2024 - 08.2024
Catering Server
Catering In Fiera
08.2023 - 01.2024
High School Diploma -
Istituto Paritario S. Freud
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