Elisa Buti
Calenzano,Florence
Summary
Versatile and dynamic professional with a strong multicultural background and extensive experience in logistics, back office operations and customer care. Fluent in four languages enabling seamless communication in international settings. Highly skilled in multitasking and problem-solving, efficiently managing administrative tasks, order processing and client relations. Exceptional attention to detail, ensuring accuracy in data management and customer interactions. Committed to delivering outstanding customer service, ensuring client satisfaction through proactive support and a solution-orient approach.
Overview
9
9
years of professional experience
4041
4041
years of post-secondary education
Work History
Back Office & Retail Service Assistant
TendArreda - Atelier Gibus
Calenzano, Province of Florence
01.2020 - 02.2025
- Order management, invoicing and e-invoicing.
- Provided product information, influencing purchasing decisions positively.
- Assisted customers in-store, providing guidance on products and purchases
- Processed transactions swiftly, ensuring smooth checkout process for customers.
- Handled customer complaints professionally for resolution and satisfaction.
- Replenished shelves swiftly after each sale, promoting continuous product availability.
- Managed and optimized administrative processes using Excel and CRM software
International Sales Office Assistant
BB SPA
Calenzano, Florence
01.2017 - 01.2020
- Managed order processing, invoicing and international documentation (Extra Schengen)
- Specialized Translations (French-English)
- Handled customer communication (calls, e-mails) for ordersm shipments and payments.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Greeted guests and clients with warmth and professionalism.
- Processed invoices and payments using accounting software.
- Coordinated logistics operations for seamless transportation of goods.
Waitress
Restaurant Diladdarno Firenze
Florence, Province of Florence
02.2016 - 12.2019
- Enhanced guest satisfaction through attentive and prompt service.
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Maintained clean and organised dining area for customer comfort.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
Cambridge english advanced (CAE) -
British Institute of Florence
FirenzeBachelor's degree in linguistic Mediation Science - Foreign Languages
SSML Firenze
FirenzeHigh School Diploma in Languages and Economics - Economics - Languages
ITCG Calamandrei
Sesto Fiorentino, Province of FlorenceLanguages
English
Proficient (C2)
French
Advanced (C1)
Spanish
Upper intermediate
Italian
Native
Timeline
Back Office & Retail Service Assistant
TendArreda - Atelier Gibus
01.2020 - 02.2025
International Sales Office Assistant
BB SPA
01.2017 - 01.2020
Waitress
Restaurant Diladdarno Firenze
02.2016 - 12.2019
Cambridge english advanced (CAE) -
British Institute of Florence
Bachelor's degree in linguistic Mediation Science - Foreign Languages
SSML Firenze
High School Diploma in Languages and Economics - Economics - Languages
ITCG Calamandrei
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