ELISA carraro
MILANO
Summary
Senior Operational Excellence Specialist with expertise in identifying organizational gaps and designing automated workflows to enhance efficiency. Proficient in applying Lean Six Sigma principles to optimize processes and drive measurable improvements. Recognized for strong stakeholder management and cultural intelligence, ensuring effective collaboration across diverse teams.
Hands-On Operations leader specialized in transforming expansion strategies into high-performing operational realities. Combines technical precision from an M.A. in Architecture with strategic insights from a Master's in Tourism Economics (Bocconi).
Expert in commercial negotiations, consistently delivering results under pressure. Strong ability to anticipate partner needs, fostering effective collaboration and communication. Proven adaptability and resourcefulness developed through a lifestyle of trekking and van-living. Proficient in utilizing AI tools to enhance productivity and efficiency in daily tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operational Excellence Specialist
Just Eat
Milan
01.2023 - 04.2026
- Facilitate collaboration across departments to identify and resolve operational bottlenecks while standardising global workflows with a focus on scalability.
- Defined and monitored KPIs and OKRs, delivering actionable insights to senior leadership and business planning teams.
- Facilitated cross-functional collaboration between departments to ensure alignment between field operations and strategic objectives.
- Utilise AI tools and lean principles to improve efficiency in documentation and data analysis, facilitating effective project tracking.
Global Expansion Operations Specialist
Just Eat
Milan
01.2021 - 01.2023
- Coordinated logistics hub expansions throughout Italy, utilising strategic market analysis and project management skills from inception through to successful launch.
- Oversaw technical and regulatory management processes for acquisitions and renovations, collaborating with engineers and fire safety experts to maintain safety compliance and streamline operations.
- Conduct market research and negotiate commercial leases with landlords and partners to secure favourable terms and conditions.
- Managed daily operations to maintain compliance with industry regulations and standards.
Travel Manager & Destination Experience
Globus Family of Brands
01.2019 - 01.2021
- Tour Management & Logistics: Executed travel programmes with a focus on managing schedules, itineraries, and on-the-ground logistics to deliver an unparalleled experience for travellers.
- Oversaw operations for international travellers, addressing needs and mitigating issues before they arose, resulting in a high Net Promoter Score.
- Coordinated partner relationships as primary point of contact for local suppliers, ensuring adherence to high service standards while implementing real-time adjustments.
Travel Manager & International Operations
Grand Circle Travel | G Adventures | Trafalgar
01.2014 - 01.2019
- Coordinated complex 30-day multi-destination itineraries across Southern Europe, ensuring seamless alignment of all operational components.
- Handled emergencies and crises with a focus on maintaining composure and structured responses, fostering effective communication and resolution.
- Demonstrated expertise in cultural intelligence through daily interactions with global travellers and partners, effectively reading body language and adapting communication styles to meet diverse needs.
Education
Master in Tourism Economics -
Bocconi University
Milan2021
M.A. -
Polytechnic of Milan
01.2013
Skills
- Lean Six Sigma methodology
- Data analysis
- Gap analysis
- Project management
- Process mapping & optimization
- Stakeholder relationship management
- Commercial negotiations
- Compliance oversight
- Crisis management
- Cultural intelligence
- MS Office Suite
- Automation (AI driven)
SOFT SKILLS AND VALUE
- Diplomatic & Sociable: Skilled at building consensus among conflicting teams and managing complex human dynamics (partners, coordinators, and internal stakeholders).
- Responsible & Calm: I take full ownership. I do not panic under pressure; I find the next logical step and respect every deadline.
- Remote & Global Ready: Expert in managing remote projects and working with international, multicultural teams.
- The Explorer Mindset: My passion for trekking and traveling in my camper has taught me to thrive in constantly changing environments and 'work lean' by default.
Languages
Italian
First Language
English
Upper Intermediate
B2
Spanish
Beginner
A1
Certification
- Green Belt
Hobbies and interests
Trekking
Yoga
Food&Wine
Van-life
Timeline
Operational Excellence Specialist
Just Eat
01.2023 - 04.2026
Global Expansion Operations Specialist
Just Eat
01.2021 - 01.2023
Travel Manager & Destination Experience
Globus Family of Brands
01.2019 - 01.2021
Travel Manager & International Operations
Grand Circle Travel | G Adventures | Trafalgar
01.2014 - 01.2019
Master in Tourism Economics -
Bocconi University
M.A. -
Polytechnic of Milan