Elisa Donato
Romano Canavese
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Secretary
Camst Soc. Coop. A R.L.
07.2012 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Offered technical support and troubleshot issues to enhance office productivity.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Head of Operations
Turing Flying Handling
07.2007 - 09.2010
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Bachelor’s Degree Linguistic Mediation - Linguistic And Intercultural Communication
SSML Vittoria
Turin07.2004
International Humanistic High School Diploma - Humanities, Literature, Linguistics
Liceo Classico “C. Botta”
Ivrea (Turin)07.2000
Skills
- Document Preparation
- Verbal Communication
- File Management
- Meeting Coordination
- Travel Planning
- Database entry
- Billing and Invoicing
- Database Administration
- Schedule Management
- Administrative coordination
- Business Correspondence Writing
- Event Coordination
- Research and Analytical Skills
- Event Planning
- Customer Service
- Document and File Management
- Administrative Procedures
- Filing and data archiving
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
German
Beginner (A1)
Timeline
Administrative Secretary
Camst Soc. Coop. A R.L.
07.2012 - Current
Head of Operations
Turing Flying Handling
07.2007 - 09.2010
Bachelor’s Degree Linguistic Mediation - Linguistic And Intercultural Communication
SSML Vittoria
International Humanistic High School Diploma - Humanities, Literature, Linguistics
Liceo Classico “C. Botta”
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