Elisa Elisa Lopez
Bovisio-Masciago
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist With Back Office and PR Support
AIGO
12.2023 - Current
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Supported public relations efforts by monitoring press coverage and collecting data for reports
Office Manager
AD MIRABILIA
06.2023 - 11.2023
- Implemented a streamlined record filing system to enhance document management and organisational efficiency
- Identified and eliminated unnecessary expenditures through diligent monitoring of office inventory and operational expenses
- Managed incoming calls, mail, and deliveries while providing a welcoming atmosphere for visitors
- Delivered regular performance reports to senior management, contributing to goal achievement
- Assisted in media coverage monitoring and conducted detailed analysis of PR impact
Office Manager
Proximity
04.2022 - 02.2023
- Identified process improvement opportunities and collaborated with cross-functional teams to implement changes
- Managed special projects and coordinated schedules to ensure efficient business operations
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supervisor
Harmony Ltd
01.2022 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Set and achieved company defined sales goals.
Inventory Specialist
StockX
10.2020 - 10.2021
- Generated comprehensive inventory reports to aid management decision-making
- Packed, secured, labelled and applied postage to materials to prepare items for shipment.
- Conducted regular stock inventories to identify and rectify issues affecting inventory management
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
Supervisor
Burberry, Harrods
11.2017 - 09.2020
- Streamlined inventory management processes, leading to a more organised and efficient stock handling system.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
- Provided valuable feedback to store management regarding popular products, customer preferences, and market trends.
Stockroom Assistant
Primark
06.2016 - 10.2017
- Assisted in training new staff members on stockroom procedures, fostering a collaborative team atmosphere and ensuring consistent standards across the department.
- Maintained an organised stockroom, enabling easy access to items and expediting the picking process.
- Adhered to safety regulations and practised safe work habits using forklifts and pallet jacks.
- Assisted with merchandise stocking and replenishment on the sales floor.
Sales Assistant
H&M Hennes & Mauritz
12.2014 - 05.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Monitored customers for signs of security concerns and escalated issues to management.
- Executed visual merchandising strategies to attract customers and drive sales.
Stockroom Assistant
Desigual
09.2014 - 11.2014
- Assisted in conducting periodic physical inventories, ensuring accurate records of all stocked items.
- Received and processed incoming shipments, verifying accuracy against purchase orders and invoices.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Picked and packed order items.
Sales Advisor
Desigual
01.2014 - 09.2014
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Assistant
Alcott
01.2013 - 12.2013
- Collaborated with team members to achieve sales targets and improve store performance.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Advisor
Camicissima
05.2012 - 12.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet various requirements.
- Maintained current knowledge of applicable sales and product changes to provide the best possible service for all customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Advisor
Fiorella Rubino
05.2011 - 04.2012
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Business/Managerial Economics
Birkbeck School of Business, Economics And Informatics
London2022
Diploma - Business Economics With Foreign Languages
Martin Luther King
Muggiò, Italy06.2010
Skills
- Customer/Client relations
- Business operations understanding
- Travel Coordination
- PC proficient
- Inventory Management
- Organization skills
- Clear oral/written communication
- Problem Resolution
Certification
- OSHA Certified
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Receptionist With Back Office and PR Support
AIGO
12.2023 - Current
Office Manager
AD MIRABILIA
06.2023 - 11.2023
Office Manager
Proximity
04.2022 - 02.2023
Supervisor
Harmony Ltd
01.2022 - 03.2022
Inventory Specialist
StockX
10.2020 - 10.2021
Supervisor
Burberry, Harrods
11.2017 - 09.2020
Stockroom Assistant
Primark
06.2016 - 10.2017
Sales Assistant
H&M Hennes & Mauritz
12.2014 - 05.2016
Stockroom Assistant
Desigual
09.2014 - 11.2014
Sales Advisor
Desigual
01.2014 - 09.2014
Sales Assistant
Alcott
01.2013 - 12.2013
Sales Advisor
Camicissima
05.2012 - 12.2012
Sales Advisor
Fiorella Rubino
05.2011 - 04.2012
Business/Managerial Economics
Birkbeck School of Business, Economics And Informatics
Diploma - Business Economics With Foreign Languages
Martin Luther King
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