Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Elisa Ferrara

Mirano,VE

Summary

Hardworking and passionate job seeker with strong background in customer service ready to bring skills and enthusiasm to the team to achieve company goals and contribute to a positive work environment.

Overview

7
7
years of professional experience

Work History

Bar Counter Assistant

Semaforo Rosso (Carma Snc)
12.2022 - 05.2024
  • Service at the counter and tables
  • Cleaning and routine manteinance of bar equipment to ensure functionality
  • Closing the establishment,handling the cash register and recording takings
  • Preparation of alcoholic and non-alcoholic cocktails
  • Pleasant communication with customers even during the busiest periods to promote a fun and positive environment
  • Development of new drink and cocktail recipes
  • Monitoring bar stock levels and timely replenishment of items running low to ensure constant availability
  • Preparation of various types of coffee, beverages and cocktail according to customer orders
  • Changing work location and duties when required for work needs
  • Managing any conflicts in the workplace

Bar Counter/Bar Waiter

LaCorte
10.2021 - 12.2022
  • Welcoming customers, taking orders, and handling payments
  • Taking drink orders, preparing them as reqired and serving at the table
  • Coordination with kitchen staff for order management
  • Building relationships with customers to ensure maximum satisfaction and loyalty

Apprentice Bartender

Integrale
09.2021 - 10.2022
  • Preparation of coffee and variations (cold brew)
  • Preparation of hot or cold drinks
  • Proposing new daily products to customers, illustrating their characteristics
  • Serving non-alcoholic beverages such as smoothies, juices and fruit drinks
  • Taking orders and collaborating with the kitchen


Intern Tour Operator

Kompas
09.2019 - 10.2019
  • Assisting the tutor in carrying out the activities provided by the training project
  • Observing the work environment and learning fundamental skills
  • Performing curricular internships aimed at acquiring educational credits
  • Preserving and cataloging files and documents relevant to the activities
  • Creating and updating spreadshets

Tourist Entertainer

4Fun
06.2019 - 08.2019
  • Organizing shows in collaboration with the entertainment team
  • Encouraging participation in games and activities by people present at the facility
  • Welcoming participants, explaining activities and regulations
  • Collecting daily sign-ups for activities and events
  • Proposing and conducting fitness activities for guests
  • Proposing and organizing excursions surrounding locations

Hotel Receptionist Intern

Il Magnifico De Luxe Resort Elba Island Srl
06.2017 - 08.2017
  • Correct application of check-in and check-out procedures
  • Collaborating with colleagues in performing assigned activities
  • Performing tasks outside one's role to support colleagues and the structure
  • Verifying and confirming received reservations and managing the updating of prices and bed availability
  • Preparing transmitting estimates for overnight stays and full or half board stays
  • Welcoming guests, registering their data, assigning rooms and electronically transmitting guest information forms
  • Setting up the hall and banquets,preparing sweet and savory products according to received directives

Education

High School Diploma - Technical Economic Tourism Specialization

8 Marzo-K.Lorenz
Mirano, Venice, Italy
07.2020

Skills

  • Aptitude for public interaction
  • Customer Engagement
  • Bar area menagement
  • Cash handling proficiency
  • Complaint Handling
  • Problem-Solving
  • Teamworking
  • Availability for shift work
  • HACCP

Additional Information

  • I am currently attending a two-year course in the field of canine studies, specifically in AAI (Animal Assisted Interventions to support medical therapies- Pet Therapy) which I will complete in 2025.
  • I used to express my passion for sport assisiting my trainer during advanced aerial silks lessons at Ardor Acrobatic Academy in Padua.

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)

Timeline

Bar Counter Assistant

Semaforo Rosso (Carma Snc)
12.2022 - 05.2024

Bar Counter/Bar Waiter

LaCorte
10.2021 - 12.2022

Apprentice Bartender

Integrale
09.2021 - 10.2022

Intern Tour Operator

Kompas
09.2019 - 10.2019

Tourist Entertainer

4Fun
06.2019 - 08.2019

Hotel Receptionist Intern

Il Magnifico De Luxe Resort Elba Island Srl
06.2017 - 08.2017

High School Diploma - Technical Economic Tourism Specialization

8 Marzo-K.Lorenz

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Elisa Ferrara