Receptionist and Back Office Administration
Hotel Lario
04.2022 - 09.2022
- Provided administrative support, including document management, periodic reporting, data processing using specialized software, and archiving of contracts and documents.
- Collaborated with the purchasing department and contributed to drafting the marketing budget.
- Managed reservations and front-office operations using specific software tools.
- Professionally greeted visitors and customers, offering friendly and knowledgeable assistance.
- Answered and directed incoming calls to appropriate departments, addressing client needs.
- Interacted with customers via phone, email, and in-person to provide detailed information and resolve inquiries efficiently.
