Elisa Pierangeli
Ancona
Summary
A results orientated individual, well presented, hard-working, determined to succeed. Flexible in my approach to work and enjoys using my various skills, an adaptable team player who is motivated by a challenging environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Secretary
Boari Real Estate
10.2014
- Experience of Administrative office functions; Good Administrative and organization skills; Guided guests through information about the tours;
Customer Service Representative
Cinnamon Velifushi
06.2022 - 11.2022
- Handling guest complaints & keep record for future preferences; All reservations mail checking & keep update the guest preferences such as allergies, Honeymoon requests, Anniversaries, Special requests; Selling excursions, Special dinners, other Food & beverage activities; Handling guests all requests during their stay
- During my last visit at Velifushi I handled more than 50 Italian guests per day; I earned lots of trip advisor & other social media comments
- If you need prove please check trip advisor pages in September & October & November how many times my name is there;
- I Organized the Special events of guests, Wedding functions, Beach parties, Cocktail parties, Dinner themes as per the request made by Velifushi Management; Handle all guests arrivals & departures; I handled travel agents visit at Velifushi & organized hotel tour with the Management; Speaking to all Italian guests during the dinner time & just to make sure that all they are happy during their stay; I keep all guests incident report when they made a complaint
- I normally explained all guests about the importance of safety measures during their stay
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- I joined many leadership trainings with Velifushi Management team
- Example - How to handle staff, Leadership qualities, how to handle social media, Guests safety during their stay.
Receptionist
Natural Village
06.2021 - 09.2021
- Greeting and welcoming guests and providing them with a positive first impression of the organization;
- Directing guests and answering their questions; Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges; Documenting and communicating various actions, irregularities, and continuing needs; Contributing to the team by accomplishing tasks as needed;
- Answering the telephone; Taking and relaying messages and providing information to callers; Providing administrative and clerical support; Preparing letters and documents; Receiving and sorting mail and packages; Coordinating meetings and organizing catering and room bookings;
- Worked with "Opera System";
Guest Relation Officer
Cocoon Maldives
06.2019 - 08.2019
- Attend Arrivals and departures guests and take care guests requests;
- Excellent social and interpersonal skills; Extensive knowledge of customs;
- Represent Italian Tour Operator; Help Italian and Spanish guests in various requests;
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
Guest Relation Officer and Resident Manager
Company Alpitour
07.2015 - 11.2015
- Conducting regular reports for Manager in Italy; Worked with a local agency about the Tours; Provide a High level of customers service; Work closely with Direction and Reception; Guided guests through information about the tours; Resolve guests complains;
Assistant Junior
Mazars
03.2013 - 09.2013
- Assist in the preparation of Debtor and Creditor Reconciliations; Assist that information is accurately collated & entered into system; Assist for the preparation of various reports for Senior manager; Inputting, matching, batching and coding of invoices; Assist the regular business reviews of financial performance.
Education
High School Diploma -
Caggiari School
AnconaMBA - Economics And Review of Balance
Alma Mater Studiorum
Bologna, Italy10.2012
BBA - Economics
University Politecnica Marche
Ancona, Italy09.2010
Skills
- Guest satisfaction focus
- Exceptional communication
- Strong empathy
- Professional and Courteous
- Goal Setting
Accomplishments
I received a huge number of reviews in Tripadvisor during my work in Maldives in "Cinnamon Velifushi Resort".
Additional Information
Confident with a range of IT packages including Word, Excel, PowerPoint, internet and e-mail. Driving License.
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
French
Beginner (A1)
Arabic
Beginner (A1)
Education Courses
- Real Estate agent, January 2012
- Course Tourist Assistant, Rome, April 2014
- English course, Pre-intermediate level, Toronto, January 2014
- Cambridge Course, Upper Intermediate level, Australia, March 2015
- Cambridge Course, Malta, March 2016
- Private English Course, October-December 2016, Malta
Contact
linkedin.com/in/elisa-pierangeli-365018120
Certification
- Real Estate Agent
Timeline
Customer Service Representative
Cinnamon Velifushi
06.2022 - 11.2022
Receptionist
Natural Village
06.2021 - 09.2021
Guest Relation Officer
Cocoon Maldives
06.2019 - 08.2019
Guest Relation Officer and Resident Manager
Company Alpitour
07.2015 - 11.2015
Secretary
Boari Real Estate
10.2014
Assistant Junior
Mazars
03.2013 - 09.2013
High School Diploma -
Caggiari School
MBA - Economics And Review of Balance
Alma Mater Studiorum
BBA - Economics
University Politecnica Marche
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