Elisa Pierangeli
Ancona,AN
Summary
A results orientated individual, well presented, hard-working, determined to succeed. Flexible in my approach to work and enjoys using my various skills, an adaptable team player who is motivated by a challenging environment.
Knowledgeable and dedicated customer service professional with extensive experience around the word. Motivated to maintain customer satisfaction and contribute to company success.
Experienced Guest relation Agent with over 12 years in Tourist Industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Secretary
Boari Real Estate
Ancona, Provincia di Ancona
2014.10 - Current
- Assisted in managing administrative office functions efficiently.
- Supported organisational tasks through effective time management.
- Facilitated real estate agent duties to enhance client satisfaction.
Teacher of Economy and different Languages
Online and School
2012.10 - Current
- Attended professional development sessions to stay updated with latest teaching methodologies.
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
- Encouraged students to persevere with challenging tasks.
Guest Relation Officer and Tour Operator Representative
5 Stars Resort Cinnamon Velifushi Maldives
Maldives, Maldives
2022.06 - 2022.11
- Selling excursions, Special dinners, other Food & beverage activities
- Handling guests all requests during their stay;
- During my last visit at Velifushi Resort I handled more than50 Italian guests per day;
- I earned lots of trip advisor & other social media comments, If you need prove please check trip advisor pages in September & October & November how many times my name is there;
- I Organized the Special events of guests, Wedding functions, Beach parties, Cocktail parties, Dinner themes as per the request made by Velifushi Management ;
- I handle speed boat & sea plane transfers;
- Every day I checked all my guests room allocation that they booked;
- Collaborated with colleagues for effective teamwork.
Receptionist
Resort4 Stars “Natural Village”
Ancona, Provincia di Ancona
2021.06 - 2021.09
- Greet and welcome guests to ensure a friendly atmosphere.
- Assist guests and respond to inquiries promptly.
- Record actions, irregularities, and communication needs.
- Answer telephone calls and relay messages as needed.
- Provide administrative assistance by sorting mail and packages.
- Schedule appointments and maintain the appointment calendar.
- Organise meetings and coordinate catering and room bookings.
- Manage front desk operations using Protel system.
Guest relations Officer
Cocoon Maldives
, Maldives
2019.06 - 2019.08
- Assisted guests during arrivals and departures.
- Addressed requests from guests in a timely manner.
- Executed daily administrative tasks to support hotel operations.
- Provided services tailored to individual client needs for a pleasant stay.
Assistant for Tourists and Resident Manager
Company Alpitour
Tanzania
2015.07 - 2015.11
- Conducting regular reports for Manager in Italy;
- Worked with a local agency about the Tours;
- Provide a Hight level of customers service;
- Work closely with Direction and Reception;
- Guided guests through information about the tours;
- Handled event logistics smoothly, ensuring successful company events.(The Resort wasa new opening)
Assistant for Tourists
Company Alpitour
Palma de Mallorca
2014.06 - 2014.09
- Excellent social and interpersonal skills;
- Extensive knowledge of customs;
- Assist at the information desk and provide detailed information about the Hotel, the services and the places around;
- Organization tours;
- Work closely with Direction and Reception;
Assistant Junior in a Society of Review of Balance
Mazars
Bologna
2013.03 - 2013.09
- Assist in the preparation of Debtor and Creditor Reconciliations;
- Assist that information is accurately collated & entered into system;
- Assist for the preparation of various reports for Senior manager;
- Inputting, matching, batching and coding of invoices;
Education
High School Diploma - Accounting
Caggiari School
Ancona, ItalyDegree second level - Economy and Control about Societies
Faculty of Economics
Bologna, ItalyDegree - Economy and Administration
Faculty of Economics
Ancona, ItalySkills
- Frontline reception skills
- Accounting fundamentals
- Telephone etiquette
- Client services excellence
- Social media marketing
- Vendor relations
- Personalized learning
Certification
- Real Estate agent, January2012;
- Tourist Assistant Course, Rome, April2014;
- English Course, Pre intermedia level, Toronto; January2014;
- Cambridge Course, Upper Intermediate level, Australia, March2015;
- Cambridge Course, Malta, March2016;
- Private English Course, October- December2016, Malta;
Languages
English: Advanced;
Advanced
Spanish
Upper intermediate (B2)
Arabic
Beginner (A1)
A1
French: Basic level;
Intermediate (B1)
References
References available upon request.
Additional information
- Confident with a range of It packages including Word, Excel, PowerPoint, internet and e-mail.
Timeline
Guest Relation Officer and Tour Operator Representative
5 Stars Resort Cinnamon Velifushi Maldives
2022.06 - 2022.11
Receptionist
Resort4 Stars “Natural Village”
2021.06 - 2021.09
Guest relations Officer
Cocoon Maldives
2019.06 - 2019.08
Assistant for Tourists and Resident Manager
Company Alpitour
2015.07 - 2015.11
Secretary
Boari Real Estate
2014.10 - Current
Assistant for Tourists
Company Alpitour
2014.06 - 2014.09
Assistant Junior in a Society of Review of Balance
Mazars
2013.03 - 2013.09
Teacher of Economy and different Languages
Online and School
2012.10 - Current
High School Diploma - Accounting
Caggiari School
Degree second level - Economy and Control about Societies
Faculty of Economics
Degree - Economy and Administration
Faculty of Economics