Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Expertises
Timeline
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Elisabetta Bernini

Figline e Incisa Valdarno

Summary

Following my passion for information technology I applied and won a Cisco CCNA certification in Verona and from then on I actively pursued new IT skills. Over the last ten years I have been working full time in the IT field and that allowed me to gain expertise over many different areas, included but not restricted to: operating systems, network and security structures, inventory and sales management systems (such as AS400 and SAP), remote assistance systems (like TeamViewer, BMC, VNC, Logmein), Office suite, Management applications and RFID. My goal is to leverage my skills and experience to pursue a challenging IT position.

Overview

11
11
years of professional experience
1
1
Certification

Work History

ICT COMMUNICATION ANALYST

MENARINI I.F.R
07.2023 - Current
  • Creation and Review of processes and practices for Stemline extra US
  • Interface between HCL (service desk supplier) and Corporate
  • Analyzing ticket flow for Menarini IFR in Italy
  • Analyzing compliance for Antivirus and Encryption for all devices
  • Ivanti deployment for Stemline extra US
  • Redacting the last Menarini IT Global satisfaction survey for the CIO and follow-up of consequents action plans
  • Review the process of ticketing flow between corporate and Stemline USA
  • Gen Ai awareness campaign
  • Ai helpdesk chatbot implementation collaborator
  • POC with Network supplier, supervising SD-WAN implementation project (Verizon) and interface with ISP Supplier (WIND).

SERVICE DESK TEAM MANAGER

SKYNET TECHNOLOGY
11.2015 - 06.2023
  • Supported Customers: Fater, Tods, Valentino, Angelini, Bulgari, Esaote, Furla, Fimer, Pinko
  • First and Second level of support international clients
  • Translating users feedback to operative improvement
  • On-site support to clients HQs (Fater SPA, Fimer migration from ABB)
  • Diagnostics and troubleshooting for Windows and MacOS systems
  • New Customers Startup
  • Creation and Review of processes and practices
  • Software Deployment and Delivery support
  • Active Directory Accounts management.

SERVICE DESK OPERATOR

SKYNET TECHNOLOGY
05.2013 - 11.2015
  • Supported Customers: Fater, Tods, Bottega Veneta, Geox, Ferragamo, Furla
  • First and Second level of support international clients.

Education

High School Diploma -

Istituto Marsilio Ficino
Figline E Incisa Valdarno
06.2006

Skills

  • Empathetic and adaptable, I am able to quickly learn new skills and effectively manage complex tasks from both a technical and human perspective
  • MS Excel
  • Analytical Thinking
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Information Gathering
  • Process Improvements
  • Continuous Improvement
  • Workflow Analysis
  • Issue Identification

Certification

  • Scrum Master (PSPM I), 2023
  • Comptia A+, 2013
  • Cisco CCNA, 2011

Languages

Italian
English
Japanese

Expertises

  • Service Management
  • IT Operations Support
  • Software Lifecycle
  • Delivery & Deployment Management
  • IT Processes Documentation
  • Change & Transformation
  • Team Leadership

Timeline

ICT COMMUNICATION ANALYST

MENARINI I.F.R
07.2023 - Current

SERVICE DESK TEAM MANAGER

SKYNET TECHNOLOGY
11.2015 - 06.2023

SERVICE DESK OPERATOR

SKYNET TECHNOLOGY
05.2013 - 11.2015

High School Diploma -

Istituto Marsilio Ficino

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Elisabetta Bernini