Hi, I’m
Elisabetta Moscariello
Call Center Operator
Rome
Summary
Customer Service Advisor with four years of experience, able to support business relationships and foster customer loyalty. Enthusiastic and trustworthy worker with outstanding communication skills. Reliable, friendly professional able to collaborate well with others in team environments. Receptive and flexible in the face of change and challenge; able to quickly handle complexities and master new technologies.
Overview
4
years of professional experience
7
years of post-secondary education
3
Certificates
4
Languages
Work History
Poste ItalianeRome
Call Center Operator
2022.02 - Current (4 education.years_Label & 8 education.months_Label)
Job overview
- Aided over 70 requests received through different channels (telephone, chat, mail) by customers (Amazon, Zalando, Vinted, OVS)
- Managed main types of services provided to meet different needs, from more traditional (shipments, telegrams) to more innovative (SPID, Digital Services, Fiber, Energy Post)
EurobetRome
Customer Service Advisor
2020.11 - 2021.12 (1 education.year_Label & 1 education.month_Label)
Job overview
- Handled 100+ calls, chats, and emails daily, with duties including signing up new customers, retrieving customer data, and guiding users through rules and betting services
- Verified user contractual documentation, reporting fake accounts, suspected personal data fraud, and counterfeit documents
- Analyzed monetary transactions, detecting and reporting any technical issues to relevant department.
Meet & GreetRome
Tour Operator
2018.04 - 2020.10 (2 education.years_Label & 6 education.months_Label)
Job overview
- Ability to create personalized customer packages and provide assistance to companies and individuals with maximum support before and during journey
- Knowledge of legal and bureaucratic aspects of purchasing and booking trip.
Education
Google UX Design Professional CertificateOnline
UX Design Certificate from UX Design
2022.02 - Current (4 education.years_Label & 8 education.months_Label)
CorsoUX.itOnline
UX Design Certificate from UX Design
2022.01 - Current (4 education.years_Label & 9 education.months_Label)
IS Lucio Lombardo RadiceRome, Italy
High School Diploma
2013.05 - 2018.05 (5 education.years_Label)
University Overview
ESABAC - Italian and French Diploma
• English language internship: Dublin, 2015
• French language internship: Cannes, 2016
• Spanish Language Internship: Seville, 2017
Skills
Customer support
Problem-solving skills
Client communication
Complaint resolution
Account management
Certification
English: Cambridge B2 certification
Accomplishments
• Coding Girls Hackathon (Digital World Training): Jury Award for the realization of an application;
• Customer Service Mastery: English course in Customer Care focuses on satisfying customers’ wishes and requests.
Timeline
Google UX Design Professional Certificate
UX Design Certificate from UX Design
2022.02 - Current (4 education.years_Label & 8 education.months_Label)
Call Center Operator
Poste Italiane
2022.02 - Current (4 education.years_Label & 8 education.months_Label)
CorsoUX.it
UX Design Certificate from UX Design
2022.01 - Current (4 education.years_Label & 9 education.months_Label)
Customer Service Advisor
Eurobet
2020.11 - 2021.12 (1 education.year_Label & 1 education.month_Label)
Tour Operator
Meet & Greet
2018.04 - 2020.10 (2 education.years_Label & 6 education.months_Label)
IS Lucio Lombardo Radice
High School Diploma
2013.05 - 2018.05 (5 education.years_Label)