Elisabetta Sanita'

Currently working for Sanità Rappresentanze, agribusiness area B2B, Ho.Re.Ca, Gdo, Normal Trade.

- Management and growth of more customers portfolio via individual research activity.

- Editing and presentation of customized proposal and contracts

- After sale customer assistance

- Commercial and introductive customers appointment schedule management.

Call agent in IT Help Desk for ESA Corporate Applications Service.
Supported in issues on IT applications and tools (web-, SAP-, Lotus Notes-based); assisted users on customer’s web platforms for tendering and contractual management and invoicing.
Managed authorizations workflows. Handled management and maintenance of users’ accesses to the specific applications.
Analyzed and addressed specific users’ requests; edited official communications to users and manuals/guidelines for internal use.

Help desk assistant - Switchboard operator - Conference support at Esa Esrin in Frascati

In this position my duties were management of work requests, conference room booking, video-conference booking and support for connection. Reception service and taxi booking. Assistance and support during workshops. Coordination of internal services regarding cleaning, gardening and warehouse needs through creation of specific work requests.