Elizabeth Milner
Livorno
Summary
Dynamic Didactic Director with expertise in developing and supervising high-performing teams. Cultivates strategic partnerships that enhance business opportunities and drive organisational growth. Delivers effective training programmes that elevate team skills and improve client retention.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Didactic Director
My English School
Livorn, Pisa, Italy
09.2018 - Current
- Oversaw recruitment, training, and development of staff, fostering a high-performance organisational culture.
- Developed and supervised staff by providing orientation, training, support and direction.
- Planned training programme to expand team skills and drive performance.
- Led team by example to align objectives with overall organisational strategy.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Managed client relationships to boost retention and maximise revenue.
- Developed and maintained strategic partnerships with key industry players, enhancing business networking and collaboration.
- Kept organisation in compliance with regulations and internal requirements.
Business English Instructor
Shenker corporate
01.2015 - 12.2017
- Delivered Business English instruction, enabling professionals to communicate more effectively in business contexts.
- Helped students overcome language barriers through motivation, dedication and persistence in helping them to succeed.
- Marked student work and provided constructive feedback on improvement areas.
- Applied active listening to identify and solve problems, facilitate learning for students and build student confidence.
- Completed assignments in Tuscany for diverse companies, improving operational effectiveness.
Journalist
Stretto Web
01.2015 - 12.2015
- Interviewed sources, contacts and leads to gather information for stories.
- Researched topics and checked facts to maintain high standard of journalistic integrity.
- Visualised complex ideas into compelling stories accurately, creatively and intelligently.
- Translated Italian articles into English to expand readership and improve content accessibility.
- Conducted research on historical pieces regarding The Messina Strait and its surrounding areas to provide informed context for readers.
Translator
Freelance
01.2015 - 12.2015
- Translated official documents from Italian to English, ensuring accuracy and adherence to legal standards.
- Proofread and edited translated documents, guaranteeing high accuracy and consistency across texts.
- Rewrote original materials in target language, maintaining meaning by carefully following sources.
- Translated conversations and documents between two parties in professional situations.
Mother tongue language professor
International English Centre
Reggio Calabria
01.2012 - 12.2015
- Collaborated as one of two Mother tongue language professors to teach English to diverse groups of children and adults.
- Taught English in Reggio Calabria, Italy, supporting language development tailored to diverse learning styles.
- Delivered Business English and grammar classes to meet specific learner needs.
- Conducted individual conversation lessons to enhance students' speaking skills and boost their confidence in English.
English language professor
Shenker English
Reggio di Calabria
09.2011 - 01.2012
- Delivered business English lessons to major international companies and provided private tutoring for school students, tailored to individual needs.
- Taught English as a second language to native Italian speakers, enhancing their communication skills.
- Taught English in Reggio di Calabria, Italy, fostering language acquisition and cultural exchange.
Barista and cafe all-rounder
The Greedy Cat Cafe
Caringbah
01.2011 - 09.2011
- Prepared and served coffee orders and breakfast/lunch meals, ensuring customer satisfaction.
- Provided customer assistance at Caringbah location, enhancing overall service experience.
- Ensured food safety compliance with regulations, maintaining a safe environment.
Store Manager
Dominos Pizza
Gymea
09.2004 - 01.2011
- Managed operations of two stores, supervising staff and ensuring efficient team performance.
- Oversaw operations at Gymea and Caringbah locations.
- Organised staff rosters and payroll to optimise scheduling and ensure accurate compensation.
- Conducted hiring and firing processes for staff.
- Completed product orders and conducted quality control checks to maintain high standards of merchandise.
- Acted as the Food Safety Supervisor to maintain compliance with regulations.
Assistant Cruise Director
Carnival Cruise Lines
Miami, Florida
01.2008 - 06.2010
- Hosted comedy events, social events, activities, and formal gatherings, enhancing guest experience and entertainment offerings.
- Managed 38-piece entertainment department, supporting Cruise Director in delivering engaging programmes.
- Developed working schedules and organised departmental office tasks to ensure smooth operations.
- Resided in Miami, Florida, USA.
Education
Bachelor - psychology
Swinburne University of Technology
Melbourne, Australia01-2015
Barista Certified - Coffee essentials, coffee art, and advanced barista
Grinders Australia
01-2011
Higher School Certificate - biology, mathematics, advanced English, music and drama
The Jannali High
01-2007
Advanced Diploma - TESOL teaching (teaching English to speakers of other languages)
Australasian Training Academy
Certificate 4 - retail management
TAFE NSW
Food Safety Supervisor -
TAFE NSW
Skills
- Budget management
- Client relationship management
- Operational management
- Strategic planning
- Talent acquisition
- Staff training
- Curriculum design
- Instructional design
- Performance coaching
- Team leadership
- Visionary leadership
- Problem solving
- Microsoft Word
- Microsoft PowerPoint
- Visionary leadership
Custom
- Higher School Certificate, 2007-01-01
- Qualified TESOL teacher, Australasian Training Academy, 2009-01-01
- Crowd management course, Bronze Medallion
- Sydney Philharmonic Choirs
- Softball club
- Netball club
- Squash and Soccer Club
- Food Safety Supervisor, TAFE NSW
Languages
English
First Language
Italian
Upper Intermediate
B2
Timeline
Didactic Director
My English School
09.2018 - Current
Business English Instructor
Shenker corporate
01.2015 - 12.2017
Journalist
Stretto Web
01.2015 - 12.2015
Translator
Freelance
01.2015 - 12.2015
Mother tongue language professor
International English Centre
01.2012 - 12.2015
English language professor
Shenker English
09.2011 - 01.2012
Barista and cafe all-rounder
The Greedy Cat Cafe
01.2011 - 09.2011
Assistant Cruise Director
Carnival Cruise Lines
01.2008 - 06.2010
Store Manager
Dominos Pizza
09.2004 - 01.2011
Bachelor - psychology
Swinburne University of Technology
Barista Certified - Coffee essentials, coffee art, and advanced barista
Grinders Australia
Higher School Certificate - biology, mathematics, advanced English, music and drama
The Jannali High
Advanced Diploma - TESOL teaching (teaching English to speakers of other languages)
Australasian Training Academy
Certificate 4 - retail management
TAFE NSW
Food Safety Supervisor -
TAFE NSW