Elma Biba
London
Summary
Dynamic and dedicated hospitality professional with extensive experience in service fields, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through attentive service and effective multitasking. Skilled in cash handling and maintaining a clean environment, consistently delivering exceptional dining experiences even during peak hours.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills.
Overview
1
1
year of professional experience
Work History
Waitress/Bartender
Fiena Café
10.2024 - 03.2025
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Souli
01.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Science - Business Administration
Regent College London
London03-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Cash handling
- Decision-making
- Attention to detail
- Hospitality service expertise
- Memory retention
Languages
English
Bilingual or Proficient (C2)
Turkish
Advanced (C1)
Albanian
Bilingual or Proficient (C2)
Timeline
Waitress/Bartender
Fiena Café
10.2024 - 03.2025
Waitress
Souli
01.2024 - 08.2024
Bachelor of Science - Business Administration
Regent College London
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