Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Data
Timeline
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Emanuele Bonfrate

Emanuele Bonfrate

Nerviano

Summary

With over a decade of experience in the hospitality industry, I have held various roles and have always aspired to become a Director; in 2021 I achieved this lifelong dream and now I'm searching for new challenges.

During my free time, I enjoy sports and nurturing my passion for bonsai, which takes me on incredible journeys to Japan.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Ibis Hotel
10.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Room Division Manager

Novotel+Ibis Ca Granda
03.2019 - 10.2021
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Front Office Manager

Novotel Genova City
09.2017 - 03.2019
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Education

Scienze politiche e internazionali -

DISPI GENOVA
01.2008

High School Diploma - Tourism And Hospitality

ISTITUTO MARCO POLO
01.2003

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff training/development
  • Goal setting

Certification

ACCOR:

  • Professional Leader
  • Talent UP
  • Horizon
  • Revenue Management Course
  • Haccp

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Spanish
Advanced (C1)

Personal Data

I hereby give consent for my data included in the curriculum vitae to be processed by Accor for recruiting purposes. I hereby consent to the processing of the data I provided in this CV

Timeline

General Manager

Ibis Hotel
10.2021 - Current

Room Division Manager

Novotel+Ibis Ca Granda
03.2019 - 10.2021

Front Office Manager

Novotel Genova City
09.2017 - 03.2019

Scienze politiche e internazionali -

DISPI GENOVA

High School Diploma - Tourism And Hospitality

ISTITUTO MARCO POLO

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Emanuele Bonfrate