EMANUELE GUADAGNUOLI
Las Vegas
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Server
Rancho Valencia Resort & Spa
02.2022 - 07.2023
- Welcomed and seated guests in a warm and professional manner, ensuring their immediate comfort and satisfaction
- Demonstrated an in-depth understanding of the restaurant’s menu, offering recommendations and expertly answering any questions guests had regarding ingredients, preparation methods and pairing options
- Provided exemplary service to high-profile clientele, including celebrities, executives, and VIPs, maintaining the utmost discretion and confidentiality
- Skillfully took orders and executed them with precision, ensuring accuracy and prompt delivery of food and beverages to the tables
- Assisted in organizing private events and special occasions, ensuring seamless execution and exceeding guest’ expectations
- Resolved guest inquiries, complaints and special requests with diplomacy and efficiency, consistently going the extra mile to ensure guest satisfaction.
Server /Manager
Scuderie Italia
01.2021 - 02.2022
- Surpassed sales targets by understanding diner preferences and recommending high/margin menu items
- Provided welcoming caring and prompt costumer service while tending to 10+ tables and turning tables within 45 minutes of seating
- Continually monitored restaurant for service, food and cleanliness issues
- Complete restaurant opening and closing procedures and manage deposits
- Checked inventory and order new supplies as needed Created employee schedules Take full responsibility and ownership of having a key present during all scheduled shifts Responsible for opening and/or closing the work location Consistently praised by customers and have a plethora of reviews for friendliness and efficiency.
Officine Buona Forchetta
11.2016 - 04.2020
- Provided excellent customer service at a sit down Italian restaurant
- Duties include but are not limited to familiarizing guests with the menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction Served a high volume of customers and was entrusted with VIP clients and large parties
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options and an extensive wine selection
- Up-selling: Entice and accurately describe daily specials and specialty drinks of perceived value to increase sales
- Successes Additional duties as special events/catering server and bartender
- Assigned delivery, set up and takedown for smaller parties.
Lead Barista
Talea
05.2016 - 11.2016
- In charge of opening the Cafeteria
- Duties included taking orders, cooking and managing cash drawer Ensured that all supplies and equipment were clean and stocked for the next shift Prepared Coffee, Cappuccino, Mocha, fresh juices, smoothies, and milkshakes Broke down large produce orders to store away
Server
Palazzo Dama
10.2014 - 03.2016
- Greeted and seated customers in a friendly manner
- Presented menu and answered question regarding menu items
- Communicated customer orders to kitchen staffs
- Cleared and cleaned tables for next meals Utilized a personal system to organize customer's orders and provide excellent service Ensured prompt and courteous attention to customer needs while providing superb overall customer support.
Giuda Ballerino, Michelin Star
09.2011 - 06.2014
- Provided excellent standards of service to customers Maintained knowledge of menu, various cuisines and wine Directly responds to customer service issues
- Properly noted patrons’ dining reservations Directly responsible for correct table settings and cutlery for each course and coordination of timing between courses to the chef
- Politely answered phones promptly and recorded and confirmed reservations.
Education
Culinary School - Culinary
A Tavola Con Lo Chef
Rome07.2013
English Course - English Language And Literature
Converse English School
San Diego07.2011
Skills
- International Travel
- Multi-Lingual
- Reliable
- Trustworthy
- Empathetic
- Problem Solver
- Versatile
- Persuasive
- Patient
- Accurate
- Collaborative
- Thrives in fast pace environment
- Physical Endurance
- Organized
- High Stress Tolerance
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Server
Rancho Valencia Resort & Spa
02.2022 - 07.2023
Server /Manager
Scuderie Italia
01.2021 - 02.2022
Officine Buona Forchetta
11.2016 - 04.2020
Lead Barista
Talea
05.2016 - 11.2016
Server
Palazzo Dama
10.2014 - 03.2016
Giuda Ballerino, Michelin Star
09.2011 - 06.2014
Culinary School - Culinary
A Tavola Con Lo Chef
English Course - English Language And Literature
Converse English School
Similar Profiles
Anastasia ChereminaAnastasia Cheremina
FRONT OFFICE ASSISTANT MANAGER at Rancho Valencia Resort & SPAFRONT OFFICE ASSISTANT MANAGER at Rancho Valencia Resort & SPA
Angelique VelascoAngelique Velasco
Lead Spa Concierge & Supervisor at Rancho Valencia Resort & SpaLead Spa Concierge & Supervisor at Rancho Valencia Resort & Spa
Jacob MarquezJacob Marquez
Server's Assistant/Foodrunner at Rancho Valencia Resort & SpaServer's Assistant/Foodrunner at Rancho Valencia Resort & Spa