EMILIA MACHINE'
Summary
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
- Motivated professional with extensive experience in customer service, sales and administrative tasks.
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Administrative Employee
SAMELE & MONTAGNA SRL
10.2018 - Current
- Greeted and answered inquiries from general public, customers and visitors and routed and resolved information requests.
- Created, edited and emailed letters under tight deadlines.
- Typed correspondence and compiled data for expense and statistical reports.
- Entered data and utilized Access database and Excel spreadsheets.
- Operated multi-line telephone to answer, screen and route calls and relay messages.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Management of revenue agency practices, INPS, tax returns
- Agenda management
Retail Store Manager
BIALETTI
11.2016 - 10.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed point of sale opening and closing procedures.
Retail Store Manager
MAX MARA SPA
06.2013 - 11.2016
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Retail Store Manager
L'OCCITANE
11.2011 - 06.2014
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Education
High School Diploma -
ITC CARLO CATTANEO
MILANO07.1993
High School Diploma -
CONSERVATORIO GIUSEPPE VERDI
MILANO05.1991
Skills
- Clerical Support
- Letter Preparation
- Mail Handling
- Research
- Presentation Design
- Expense Reporting
- Office Administration
- Appointment Scheduling
- Database Management
- Calendar Management
- Document Control
- Meeting Planning
Languages
INGLISH
Advanced (C1)
Timeline
Administrative Employee
SAMELE & MONTAGNA SRL
10.2018 - Current
Retail Store Manager
BIALETTI
11.2016 - 10.2018
Retail Store Manager
MAX MARA SPA
06.2013 - 11.2016
Retail Store Manager
L'OCCITANE
11.2011 - 06.2014
High School Diploma -
ITC CARLO CATTANEO
High School Diploma -
CONSERVATORIO GIUSEPPE VERDI
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