Emilia Pahl
Bolzano,BZ
Summary
I am attentive and take pride in providing an excellent and unique service for my customers, even during busy and challenging shifts. Being a team player, I am flexible and keen on working with others. While I have some experience I am interested in learning new skills and facing different challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress/Barista
Parkhotel Laurin (Bar)
10.2023 - 09.2024
- Handled high-pressure situations with composure ensuring excellent service during busy shifts.
- Extensive experience in food and drink recommendations.
- Exhibited strong multitasking abilities, including welcoming new customers, preparing multiple orders, delivering orders to tables and cashing out guests.
- Operated coffee machines to create beverages. Prepared other drinks and beverages including cocktails, beers, spirits, non-alcoholic drinks and smoothies.
- Worked events including weekly jazz and piano concerts, brunch as well as private or business events such as birthdays, baptisms, conferences, meetings and other celebrations.
- Worked opening and closing shifts ranging from 06.00-01.00 and carried out the respective duties and responsibilities.
- Trained new hires in terms of service, standards and preparing drinks.
Waitress
Altes Gasthaus Am Weiher
05.2022 - 08.2023
- Handled high-pressure situations with composure, ensuring excellent service during busy shifts.
- Preparation and setting of tables before service.
- Extensive experience in food and drink recommendations.
- Preparation of deserts including various sundaes as well as cake.
- Preparation of drinks and beverages.
- Welcomed guests, managed tables and took reservations as I worked as a hostess.
- Trained new hires in service and standards.
Education
Certificate of International Bartender Course -
European Bartender School
Lisbon, Portugal10-2024
High School Diploma -
Realgymnasium Bozen
Bolzano, Italy07-2023
Middle School Diploma -
Josef Von Aufschnaiter
Bolzano, Italy06-2018
No Degree -
St. Kilian's German/Irish School
Dublin, Ireland01-2016
Skills
- Customer Service
- Strong multitasking
- Memorization
- Upselling
- Hospitality service expertise
- Cleanliness
- Team collaboration
- Languages
Accomplishments
- First aid course (2023)
- Internship at the biological state laboratory (2022)
- Internship at the laboratory for chromatography and water analysis (2022)
- Student committee (2021-2023)
- Winner of mathematics olympiad at school (2020)
- Participation in the sports festival ESSF in Geislingen (2018)
- Summer academy "Knack die Nuss" (2016-2018)
- Jugend Musiziert (2014)
- Participation in TV-show "1,2 oder 3" (2013)
Certification
- Bartender Course (September 30th-October 24th 2024)
- First Aid Course (April 13th 2023)
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Serbian
Intermediate (B1)
Croatian
Intermediate (B1)
Timeline
Waitress/Barista
Parkhotel Laurin (Bar)
10.2023 - 09.2024
Waitress
Altes Gasthaus Am Weiher
05.2022 - 08.2023
Certificate of International Bartender Course -
European Bartender School
High School Diploma -
Realgymnasium Bozen
Middle School Diploma -
Josef Von Aufschnaiter
No Degree -
St. Kilian's German/Irish School
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