Emiliana Dell'Arciprete
Milan,MI
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
25
25
years of professional experience
Work History
Team Leader International Accounts
BCD Travel
06.2015 - Current
- My role as Team Leader is to ensure the smooth running of travel operations of International Accounts
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Supervisor of UNHAS Flight Operations
BCD Travel
06.2020 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Operations Department
Seneca SpA
07.2000 - 05.2015
- Managing travel requirements for local and global accounts.
Blogger & Foodie Guide in Abruzzo
Abruzzo4foodies
09.2012 - Current
- Published regular pieces on Abruzzo Food & Travel to blog.
- Researched creative topics to write, edit and create layouts for new articles and features.
- Participated in blogger networks and events to establish relationships within the blogging community.
- Developed a strong online presence for the blog by consistently producing high-quality content.
- Generated revenue with affiliate marketing partnerships, sponsored content opportunities, and display advertising placements.
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
- Utilized content management systems like WordPress, ensuring smooth website maintenance and publishing processes.
Education
Degree - Foreign Languages and Literatures
Università Degli Studi D'Annunzio
07-2004
Online Certification - Global Diplomacy: The United Nations in The World
University of London
01-2024
Online Certification - Refugees in The 21st Century
University of London
01-2024
Online Certification - Successful Negotiation: Strategies & Skills
University of Michigan
11-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Performance improvement
- Complex Problem-solving
- Analytical thinking
- Goal setting
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Relationship building
- Process improvement
- Coaching
- Client support
- Client service
- Complaint resolution
- Giving constructive feedback
- Performance evaluations
- Key performance indicators
- Sales expertise
- Account management
- SOP adherence
- Service level agreements
- Verbal and written communication
- Task delegation
- Strategic planning
- Project management
- Leadership
- Multitasking
- Organizational skills
- Decision-making
- Interpersonal communication
- Team leadership
Languages
English
Advanced (C1)
French
Advanced (C1)
German
Elementary (A2)
Spanish
Elementary (A2)
Italian
Bilingual or Proficient (C2)
Timeline
Supervisor of UNHAS Flight Operations
BCD Travel
06.2020 - 01.2021
Team Leader International Accounts
BCD Travel
06.2015 - Current
Blogger & Foodie Guide in Abruzzo
Abruzzo4foodies
09.2012 - Current
Operations Department
Seneca SpA
07.2000 - 05.2015
Degree - Foreign Languages and Literatures
Università Degli Studi D'Annunzio
Online Certification - Global Diplomacy: The United Nations in The World
University of London
Online Certification - Refugees in The 21st Century
University of London
Online Certification - Successful Negotiation: Strategies & Skills
University of Michigan
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