Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Emiliano Bernardi

Rome

Overview

12
12
years of professional experience
1
1
Certification

Work History

Conductor

Orient Express Spa
10.2024 - Current
  • Welcoming costumers on board of the train
  • Coordinate the day to day activities of the train crew
  • Managing the assigned wagon during the trips
  • Assisting Guest to make a unique experience onboard
  • Personalize Guest Journey depending on their request
  • Manage and deal with emergency situation

Train Manager

Italo spa
05.2019 - 09.2024
  • Team leadership and staff coordination onboard
  • Safety and emergency procedures management
  • Ticket control and travel documentation verification
  • Conflict resolution and complaint handling
  • Clear and professional communication
  • Time management and adherence to train schedules
  • Familiarity with onboard systems and digital tools
  • Multilingual communication (Italian, English; other languages a plus)
  • Strong knowledge of railway regulations and Italo service standards

Cabin Crew Member - Business Class

Emirates Airline
10.2014 - 11.2018
  • Greeting passengers as they board and exit the plane
  • Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
  • Serving meals and refreshments
  • Checking the condition and provision of emergency equipment and information for passengers
  • Demonstrating emergency equipment and safety procedures
  • Administering first aid
  • Dealing with emergencies
  • Supplying passengers with newspapers, magazines and in-flight entertainment
  • Selling duty-free commercial goods and pursuing sales targets
  • Producing written flight reports after completing a journey

Bar Tender

Cibo Ltd. Company
04.2014 - 09.2014
  • Prepare and serve drinks and beverages to patrons following regular recipes
  • Mix ingredients such as soda, water, and sugar to prepare cocktails
  • Anticipate guests needs to decide if additional service is needed
  • Order required liquor and supplies
  • Display bottled goods and glasses to make smart look
  • Collect money and give change for drinks served
  • Clean and sanitize bar and equipment and replenish supplies

Sales Representative

PlastMec S.R.L.
12.2012 - 03.2014
  • Strong knowledge of PVC products for residential use (windows, doors, siding, pipes)
  • B2B and B2C sales expertise
  • Effective negotiation and closing skills
  • CRM software proficiency (e.g., Salesforce, HubSpot)
  • Excellent communication and presentation abilities
  • Technical understanding of product specs and installation basics
  • Market analysis and competitor awareness
  • Time and territory management
  • Team collaboration across departments

Education

High School Certificate -

Ipstc Stendhal
01.2010

Skills

  • Strong customer service orientation with a focus on creating positive brand experiences
  • Energetic, enthusiastic, and approachable with a can-do attitude
  • Highly motivated and eager to learn about products and brand messaging
  • Team player committed to achieving shared goals and campaign success
  • Skilled at multitasking in fast-paced, event-driven environments
  • Professional and respectful in all interactions, representing the brand with integrity
  • Loyal, reliable, and dedicated with a proven track record of responsibility and commitment

Certification

  • HACCP
  • FORBES HOSPITALITY
  • BLSD
  • MANAVA MANAGEMENT
  • GSEE FLYING LICENSE

LANGUAGES

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Korean
Beginner (A1)

Timeline

Conductor

Orient Express Spa
10.2024 - Current

Train Manager

Italo spa
05.2019 - 09.2024

Cabin Crew Member - Business Class

Emirates Airline
10.2014 - 11.2018

Bar Tender

Cibo Ltd. Company
04.2014 - 09.2014

Sales Representative

PlastMec S.R.L.
12.2012 - 03.2014

High School Certificate -

Ipstc Stendhal

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Emiliano Bernardi