Emiliano Bernardi
Rome
Overview
12
12
years of professional experience
1
1
Certification
Work History
Conductor
Orient Express Spa
Rome, Italy
10.2024 - Current
- Welcoming costumers on board of the train
- Coordinate the day to day activities of the train crew
- Managing the assigned wagon during the trips
- Assisting Guest to make a unique experience onboard
- Personalize Guest Journey depending on their request
- Manage and deal with emergency situation
Train Manager
Italo spa
Rome, Italy
05.2019 - 09.2024
- Team leadership and staff coordination onboard
- Safety and emergency procedures management
- Ticket control and travel documentation verification
- Conflict resolution and complaint handling
- Clear and professional communication
- Time management and adherence to train schedules
- Familiarity with onboard systems and digital tools
- Multilingual communication (Italian, English; other languages a plus)
- Strong knowledge of railway regulations and Italo service standards
Cabin Crew Member - Business Class
Emirates Airline
Dubai, UAE
10.2014 - 11.2018
- Greeting passengers as they board and exit the plane
- Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
- Serving meals and refreshments
- Checking the condition and provision of emergency equipment and information for passengers
- Demonstrating emergency equipment and safety procedures
- Administering first aid
- Dealing with emergencies
- Supplying passengers with newspapers, magazines and in-flight entertainment
- Selling duty-free commercial goods and pursuing sales targets
- Producing written flight reports after completing a journey
Bar Tender
Cibo Ltd. Company
Edinburgh, Uk
04.2014 - 09.2014
- Prepare and serve drinks and beverages to patrons following regular recipes
- Mix ingredients such as soda, water, and sugar to prepare cocktails
- Anticipate guests needs to decide if additional service is needed
- Order required liquor and supplies
- Display bottled goods and glasses to make smart look
- Collect money and give change for drinks served
- Clean and sanitize bar and equipment and replenish supplies
Sales Representative
PlastMec S.R.L.
Rome, Italy
12.2012 - 03.2014
- Strong knowledge of PVC products for residential use (windows, doors, siding, pipes)
- B2B and B2C sales expertise
- Effective negotiation and closing skills
- CRM software proficiency (e.g., Salesforce, HubSpot)
- Excellent communication and presentation abilities
- Technical understanding of product specs and installation basics
- Market analysis and competitor awareness
- Time and territory management
- Team collaboration across departments
Education
High School Certificate -
Ipstc Stendhal
01.2010
Skills
- Strong customer service orientation with a focus on creating positive brand experiences
- Energetic, enthusiastic, and approachable with a can-do attitude
- Highly motivated and eager to learn about products and brand messaging
- Team player committed to achieving shared goals and campaign success
- Skilled at multitasking in fast-paced, event-driven environments
- Professional and respectful in all interactions, representing the brand with integrity
- Loyal, reliable, and dedicated with a proven track record of responsibility and commitment
Certification
- HACCP
- FORBES HOSPITALITY
- BLSD
- MANAVA MANAGEMENT
- GSEE FLYING LICENSE
LANGUAGES
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Korean
Beginner (A1)
Timeline
Conductor
Orient Express Spa
10.2024 - Current
Train Manager
Italo spa
05.2019 - 09.2024
Cabin Crew Member - Business Class
Emirates Airline
10.2014 - 11.2018
Bar Tender
Cibo Ltd. Company
04.2014 - 09.2014
Sales Representative
PlastMec S.R.L.
12.2012 - 03.2014
High School Certificate -
Ipstc Stendhal