Emma Argentieri
Bologna,BO
Summary
Proactive and achievement-oriented Product Manager bringing 6 years of experience with special emphasis helping Tourism and SaaS industry. Bringing solid history of success in implementing strategies to boost adoption and engagement. Articulate communicator, natural leader and organized manager.
Overview
12
12
years of professional experience
Work History
Product Manager
Hotjar | By Contentsquare
Remote, Italy
05.2021 - Current
- Prioritized and delivered high-impact initiatives which increased revenue by at least +500k ARR quarterly, working cross-functionally with top-class engineers
- Created and delivered roadmap strategies to achieve product goals and customer happiness in a fast-evolving environment
- Optimized product performance with data-driven analysis and continuous improvement initiatives
- Directed planning and budgeting efforts for cross-organization Localization initiative
Product Manager
HolidayPirates Group
Berlin, Germany
03.2018 - 12.2020
- Increased product adoption by at least +10% quarterly by developing and implementing effective product strategies
- Streamlined the product development process for faster time-to-market and improved efficiency by setting OKRs and bringing the team to success
- Launched successful products and automations by conducting thorough market research and identifying customer needs.
Aviation Consultant
Airberlin
Berlin, Germany
07.2016 - 06.2017
- Delivered GDS migration from Amadeus to Sabre working cross-functionally with teams based in US, India, Spain and Germany
- Optimized efficiency by analyzing technical data and recommending improvements
- Conducted market research studies to identify growth opportunities for clients in the aviation industry
Accommodation Manager
Booking.Com Call Center
09.2014 - 11.2015
- Implemented innovative solutions to address guest complaints quickly, maintaining positive relationships with customers
- Streamlined reservation processes for increased efficiency and customer satisfaction
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments
- Developed strategic marketing initiatives, resulting in increased occupancy rates during low seasons
Tour Operator, Airport and Passengers Support Exec
Lufthansa
Dublin, Ireland
01.2013 - 05.2014
- Resolved several crisis situations (strikes, cancellations, weather disruptions, etc... ) by streamlining the booking processes for more efficient reservation management
- Helped airport offices dealing with operational issues and prioritizing urgent reservations for special needs (eg, human organs delivery)
- Managed financial transactions accurately, ensuring prompt payments to vendors and accurate invoicing for customers
- Exceeded sales target by 5% quarterly
Education
Master of Arts - Language Interpretation And Translation
University of Salento
Lecce, Italy12.2012
Bachelor of Arts - Linguistic Mediation
University of Salento
Lecce, Italy11.2009
Skills
- Product Roadmaps
- Agile Software Development
- Stakeholder Communications
- Product Backlog Management
- Strategic Planning
- Documentation Management
Interests: Music production
Played in several bands live, working on a music project, playing several instruments (mostly bass, guitar and voice)
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Russian
Elementary (A2)
Timeline
Product Manager
Hotjar | By Contentsquare
05.2021 - Current
Product Manager
HolidayPirates Group
03.2018 - 12.2020
Aviation Consultant
Airberlin
07.2016 - 06.2017
Accommodation Manager
Booking.Com Call Center
09.2014 - 11.2015
Tour Operator, Airport and Passengers Support Exec
Lufthansa
01.2013 - 05.2014
Master of Arts - Language Interpretation And Translation
University of Salento
Bachelor of Arts - Linguistic Mediation
University of Salento
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