Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Burke

Terni

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Sales Assistant

Pompea
08.2021 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Processed transactions accurately while maintaining high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty.
  • Utilized customer feedback to identify areas for improvement within store''s operations or offerings.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Processed transactions accurately while maintaining high level of customer service.

Bartender

Villaglori
06.2019 - 07.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed according to established procedures, ensuring preparedness for each shift.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing clients and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Built relationships with vendors to manage orders and negotiate costs.

Education

High School Diploma -

Liceo Linguistico Angeloni
Terni, Italy
06.2020

Skills

  • Cash Handling
  • Goal-Oriented
  • Cash Register Operation
  • Complex Problem-Solving
  • Processing payments
  • Opening and closing procedures
  • Fitting room maintenance
  • Team Cooperation
  • Honest and Dependable
  • Flexible Hours
  • Safety and Cleanliness Standards
  • Relationship Building
  • Inventory and Stocking

Languages

English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Intermediate (B1)
Korean
Elementary (A2)

Timeline

Sales Assistant

Pompea
08.2021 - Current

Bartender

Villaglori
06.2019 - 07.2021

High School Diploma -

Liceo Linguistico Angeloni

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Emma Burke