Emma Diamond
Summary
Detail-oriented and motivated Tourism and Hospitality Management student eager to contribute to the exceptional guest experiences at Omni Mount Washington Resort. I am excited to apply my skills in a dynamic hospitality environment. Seeking to learn and grow under the mentorship of industry professionals while delivering memorable events that exceed expectations.
Overview
4
4
years of professional experience
Work History
Server
Walter's Basin Restaurant
05.2023 - Current
- Offer memorable experiences to guests and foster repeat business
- Upsell high-profit items such as appetizers and mixed drinks to enhance sales
- Set positive tone for entire dining experience as first point of contact for incoming guests
Community Advisor
Plymouth State University
01.2023 - 05.2023
- Solved grievances and complaints by collaborating with residents
- Helped develop and implement programs to foster community growth and development
- Provided crisis management and intervention during emergency situations
Server
The Common Man Restaurant
12.2019 - 05.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Cultivated warm relationships with customers
- Worked in a diversity of event types while following strict service standards
Education
Bachelor of Arts - Tourism Management & Policy
Plymouth State University
Plymouth, NH05.2025
Skills
- Adaptable and flexible
- Effective time management
- Highly capable in fast paced environments
- Quick problem solving
Related Coursework
- Event Planning & Marketing
- Organizational Behavior & Team Development
- Lodging Operations Management
- Wedding & Ceremony Event Planning
- Wellness in Hospitality Management
References
Dr. Adam Keul
Associate Professor and Coordinator
Tourism Management & Policy
Plymouth State University
awkeul@plymouth.edu
Dr. Tanmay Sharma
Teaching Faculty in Hospitality Management
Tourism Management & Policy
Plymouth State University
tsharma@plymouth.edu
Timeline
Server
Walter's Basin Restaurant
05.2023 - Current
Community Advisor
Plymouth State University
01.2023 - 05.2023
Server
The Common Man Restaurant
12.2019 - 05.2022
Bachelor of Arts - Tourism Management & Policy
Plymouth State University
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