Emma Picozzi
Milan
Summary
A highly motivated student eager to apply the skills acquired during my academic journey. I consider myself to be precise and responsible, with excellent interpersonal skills and good time management abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ski Instructor
Speciale Ski School
2023.01 - Current
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Motivated participants through one-on-one instruction and positive feedback.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
Bartender
San Siro Stadium
2022.06 - 2023.11
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties and taking inventory.
Administration Assistant
Zincatura Viotto S.r.l.
2021.07 - 2021.12
- Delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Economics - Economics And Management
University of Milan "Cattolica Del Sacro Cuore"
Milan, Italy09.2024
High School Diploma -
Collegio Villoresi San Giuseppe
Monza, Italy06.2021
Skills
- Disposition towards public relation, good interpersonal skills and the ability to approach clients in an attentive and friendly manner
- Speed service
- Costumer care, courtesy and professionalism
- Teamworking
Certification
- IELTS, B2 - 2024.
- AIFOS, "Certificate of Training and Attendance: general working training" - 2022.
- AIFOS, "Certificate pf Training and Attendance: specific training for low-risk workers" - 2022.
Languages
English
Upper intermediate (B2)
Timeline
Ski Instructor
Speciale Ski School
2023.01 - Current
Bartender
San Siro Stadium
2022.06 - 2023.11
Administration Assistant
Zincatura Viotto S.r.l.
2021.07 - 2021.12
Bachelor of Economics - Economics And Management
University of Milan "Cattolica Del Sacro Cuore"
High School Diploma -
Collegio Villoresi San Giuseppe