Summary
Overview
Work History
Education
Skills
Reading and travelling
Languages
Timeline
Generic

Emmanuella Opoku Amanfo

Summary

Dedicated administrative secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

6
6
years of professional experience

Work History

Secretary

Centro Medico Nutrizione e Prevenzione
10.2021 - 01.2022
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Devilered Covid test results to clients
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence
  • Entered data into system and updated customer contacts with information to keep records current.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Clerk

Unsic
10.2020 - 04.2021
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.

Receptionist Clerk

Hotel Rossini
07.2020 - 09.2020
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Maintained confidentiality of information regarding clients and company.

Cinema Worker

Uci Cinema
09.2019 - 04.2020
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Worked with other staff members for smooth theater operations.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Translator

Cooperativa Synergasia
08.2018 - 08.2019
  • Translated documents from English to Italian and viceversa.
  • Provided verbal summaries of non-English documents to diverse audiences.
  • Worked with other translators to facilitate real time conversations.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted spoken and written languages other than English and vice versa.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Administrative Secretary

The Methodist church - Pordenone
09.2015 - 06.2019
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to church members by copying, faxing, and filing documents.
  • Conducted research to assist with routine tasks and special projects.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed filing system, entered data and completed other clerical tasks.

VBS Volunteer

Raspberry Hills Farm
06.2017 - 09.2017
  • Managed classroom behavior to maintain safety and promote orderly learning environments.
  • Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
  • Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
  • Encouraged class participation to build student confidence and interest in church teachings.

Education

BBA - Labor Studies

University of Padua
Padua, Italy
03.2023

High School Diploma -

ITSEE Mattiussi
Pordenone, Italy
07.2015

Skills

  • Report Writing
  • Reception Functions
  • Confidentiality and Data Protection
  • Set Appointments
  • Confidentiality Understanding
  • File Management
  • Mail Distribution
  • Document and File Management
  • Records Preparation
  • Hotel Booking
  • Administrative Procedures
  • Legal Document Preparation

Reading and travelling

I read books both in English and Italian. I love visiting the beautiful places in my country Italy.

Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Secretary

Centro Medico Nutrizione e Prevenzione
10.2021 - 01.2022

Administrative Clerk

Unsic
10.2020 - 04.2021

Receptionist Clerk

Hotel Rossini
07.2020 - 09.2020

Cinema Worker

Uci Cinema
09.2019 - 04.2020

Translator

Cooperativa Synergasia
08.2018 - 08.2019

VBS Volunteer

Raspberry Hills Farm
06.2017 - 09.2017

Administrative Secretary

The Methodist church - Pordenone
09.2015 - 06.2019

BBA - Labor Studies

University of Padua

High School Diploma -

ITSEE Mattiussi

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Emmanuella Opoku Amanfo