Emmanuella Opoku Amanfo
Summary
Dedicated administrative secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Secretary
Centro Medico Nutrizione e Prevenzione
PORDENONE, ITALY
10.2021 - 01.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Devilered Covid test results to clients
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Clerk
Unsic
Portogruaro, Italy
10.2020 - 04.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Receptionist Clerk
Hotel Rossini
Lignano Sabbiadoro, Italy
07.2020 - 09.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Maintained confidentiality of information regarding clients and company.
Cinema Worker
Uci Cinema
pordenone. italy
09.2019 - 04.2020
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Checked IDs for age-restricted shows in compliance with regulations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
- Greeted customers with smile and provided friendly, knowledgeable service.
Translator
Cooperativa Synergasia
Italy
08.2018 - 08.2019
- Translated documents from English to Italian and viceversa.
- Provided verbal summaries of non-English documents to diverse audiences.
- Worked with other translators to facilitate real time conversations.
- Interpreted conversations between foreign language-speaking clients and others.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Administrative Secretary
The Methodist church - Pordenone
pordenone, italy
09.2015 - 06.2019
- Created and updated records and files to maintain document compliance.
- Provided clerical support to church members by copying, faxing, and filing documents.
- Conducted research to assist with routine tasks and special projects.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed filing system, entered data and completed other clerical tasks.
VBS Volunteer
Raspberry Hills Farm
Wisconson
06.2017 - 09.2017
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Encouraged class participation to build student confidence and interest in church teachings.
Education
BBA - Labor Studies
University of Padua
Padua, Italy03.2023
High School Diploma -
ITSEE Mattiussi
Pordenone, Italy07.2015
Skills
- Report Writing
- Reception Functions
- Confidentiality and Data Protection
- Set Appointments
- Confidentiality Understanding
- File Management
- Mail Distribution
- Document and File Management
- Records Preparation
- Hotel Booking
- Administrative Procedures
- Legal Document Preparation
Reading and travelling
I read books both in English and Italian. I love visiting the beautiful places in my country Italy.
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Secretary
Centro Medico Nutrizione e Prevenzione
10.2021 - 01.2022
Administrative Clerk
Unsic
10.2020 - 04.2021
Receptionist Clerk
Hotel Rossini
07.2020 - 09.2020
Cinema Worker
Uci Cinema
09.2019 - 04.2020
Translator
Cooperativa Synergasia
08.2018 - 08.2019
VBS Volunteer
Raspberry Hills Farm
06.2017 - 09.2017
Administrative Secretary
The Methodist church - Pordenone
09.2015 - 06.2019
BBA - Labor Studies
University of Padua
High School Diploma -
ITSEE Mattiussi