EMY CARDONA GUERRERO
AE
Summary
A dedicated social work practitioner with a strong passion for advocating for individuals and community in needs. Possess robust background in client support and community engagement, with proven ability to assess sensitive cases and resolve challenges through meaningful interventions. Known for exceptional teamwork and adaptability in responding to evolving client needs. Highly skilled in empowering, guiding and problem-solving to ensure effective support and positive outcomes for those served.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Volunteer
Red Cross Hospital
10.2024 - 10.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Military Police Officer
Military
04.2021 - 05.2023
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
Education
Bachelor of Arts - Social Work
Salisbury University
MD05-2026
Skills
- Active listening
- Critical thinking
- Problem solving
- Time management
- Goal setting
- Facilitation
- Confidentiality
- Empathy
- Grand writing
Timeline
Volunteer
Red Cross Hospital
10.2024 - 10.2024
Customer Service Representative
06.2023 - Current
Military Police Officer
Military
04.2021 - 05.2023
Bachelor of Arts - Social Work
Salisbury University
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