Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enrica Zacchetti

Enrica Zacchetti

Milano

Summary

HR professional with proven track record in developing and executing HR strategies to maximize workforce performance. Known for fostering collaborative environments and driving organizational success. Reliable and adaptable, skilled in employee relations and strategic planning to meet changing business needs.

Overview

25
25
years of professional experience

Work History

Internal Operations Manager

HD Strategy (Branch of Harley Dikkinson Group)
09.2024 - Current

Key Responsibilities:

  • Streamline internal processes to enhance operational efficiency across multiple departments.
  • Develop and maintain standard operating procedures to ensure compliance and consistency.
  • Analyze workflow metrics to identify areas for process optimization and resource allocation.
  • Mentor junior staff, fostering skills development and enhancing team productivity.
  • Coordinate with various departments to align operational goals with organizational objectives.
  • Facilitate smooth collaboration between departments through clear communication channels.
  • Direct initiatives to improve work environment, company culture or overall business strategy.


Family Leave

No Employer
03.2020 - 08.2024

Head of Human Resources Italy, Greece and Israel

Signify, (Formerly known as Philips Lighting Italia Spa)
03.2016 - 02.2020

Following the split of the Lighting Division from Royal Philips I have accepted the role of Head of HR for the Italian, Greek and Israeli Market. The Lighting Division became a Stand Alone Company that went Public in May 2016. In the role I have coordinated all labor, employment as well as change management activities to enhance a smooth transition to the new Legal Entity.

Philips Lighting Human Resources Business Partner Italy, Greece and Israel

Philips Italia Spa
02.2011 - 01.2016

Philips Lighting HR Business Partner

Key responsibilities:

  • Workforce Planning
  • Employee Relations
  • Labor (Industrial Relations, reorganizations, workforce downsizes)
  • Compensation and Benefits
  • Employment/recruitment/hirings
  • HR budgeting and cost management
  • Payroll (main activities outsourced)


Philips Spa Talent Management and Succession Planning Mgr.

Key Responsibilities:

  • Development of Talent/Career Programs for the 3 company’s branches (Medical, Consumer and Lighting)
  • Run Assessment centers for Talents
  • Development of Succession Plans for the 3 company’s branches (Medical, Consumer and Lighting)


Philips Italia Spa Change Manager.

Key Responsibilities:

  • Develop and deploy all cultural and change programs (migration to Digital, deployment of company’s new values and behaviors)

Human Resources Manager Romania, Greece, Slovenia, and Nigeria

United Parcel Service, UPS
05.2010 - 01.2011

Key responsibilities:

  • Workforce Planning
  • Health and Safety
  • Employee Relations
  • Labor (supported by local SMEs)
  • Learning and Talent Development
  • Internal Communications
  • Compensation and Benefits
  • Community Involvement
  • Corporate Compliance
  • HR budgeting and cost management
  • Post Acquisition HR Processes implementation (Romania and Slovenia)

Human Resources Manager

United Parcel Service, UPS
01.2010 - 04.2010

International Assignment at the company’s European Headquarter based in Brussels.

Key Responsibilities:

Coordination and Launch of Europe-wide Performance Appraisal, Learning/Talent Development and mainly high level Succession Planning projects.

Mobile Customer Support Manager

United Parcel Service, UPS
06.2009 - 12.2009

Temporary Special Assignment from HR to Sales

Key responsibilities:

Coordination a team of 12 employees whose role was to work on customer service’s issues in order to relieve the Account Executives workforce from administrative tasks.

South Europe Employee Relations Manager

Unites Parcel Service, UPS
07.2007 - 05.2009

Countries of responsibility: Spain & Portugal, Italy, Greece, Middle East and Africa.

Key Responsibilities:

  • Developed and implemented employee engagement initiatives to enhance workplace culture.
  • Facilitated conflict resolution processes, promoting effective communication between management and staff.

South Europe Learning and Talent Development Supervisor

United Parcel Service, UPS
01.2003 - 06.2007

Key Responsibilities:

  • Developed and implemented training programs to enhance team performance and skill development.
  • Facilitated workshops and seminars to promote continuous learning and professional growth among staff.

Internal Communications/Employee Relations Specialist

United Parcel Service, UPS
02.2001 - 12.2002

Key Responsibilities:

Reviewed and updated internal communications materials to ensure clarity and relevance for all staff members.

Education

EMBA: Executive Master in Business and Administration -

SDA/Universita’ Commerciale L. Bocconi
01.2009

University Degree - Foreign Languages and Literatures

Universita’ Cattolica Del S. Cuore
01.2000

Skills

  • Team Leadership & Communication skills
  • Mentoring
  • Change Management
  • Employee relations and conflict resolution
  • Decision-making
  • Cross-functional coordination
  • Problem-solving

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Internal Operations Manager

HD Strategy (Branch of Harley Dikkinson Group)
09.2024 - Current

Family Leave

No Employer
03.2020 - 08.2024

Head of Human Resources Italy, Greece and Israel

Signify, (Formerly known as Philips Lighting Italia Spa)
03.2016 - 02.2020

Philips Lighting Human Resources Business Partner Italy, Greece and Israel

Philips Italia Spa
02.2011 - 01.2016

Human Resources Manager Romania, Greece, Slovenia, and Nigeria

United Parcel Service, UPS
05.2010 - 01.2011

Human Resources Manager

United Parcel Service, UPS
01.2010 - 04.2010

Mobile Customer Support Manager

United Parcel Service, UPS
06.2009 - 12.2009

South Europe Employee Relations Manager

Unites Parcel Service, UPS
07.2007 - 05.2009

South Europe Learning and Talent Development Supervisor

United Parcel Service, UPS
01.2003 - 06.2007

Internal Communications/Employee Relations Specialist

United Parcel Service, UPS
02.2001 - 12.2002

EMBA: Executive Master in Business and Administration -

SDA/Universita’ Commerciale L. Bocconi

University Degree - Foreign Languages and Literatures

Universita’ Cattolica Del S. Cuore
Enrica Zacchetti