Erica
Sales Assistant
Rome
Summary
Driven, goal-oriented client advisor with over 7 years of retail experience in the International Airport Leonardo Da Vinci in Rome, meeting sales goals and creating excellent customer service experiences in a fast- paced and complex shopping environment, working closely with multicultural teams (chinese, russian and
arabic). My experience includes a clear understanding of the fashion field through my career in collaboration with
different luxury Brands (Dior, Bvulgari, Chanel, Hermes, YsL, Guerlain, Gucci, etc...) including multiple training focused on beauty, skincare products and fragrances.
My Bachelor Degree in Foreign Languages at University Roma Tre helpes me everyday to interact fluently with different cultures through my languages knowledge.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Sales Assistant
BOGGI Milano
02.2024 - Current
- Kept up-to-date records of daily sales activities, monitoring progress towards individual and team KPI goals.
- Offered exceptional after-sales support by following up with our CRM system with clients regarding previous and future purchases, informing about new collection and providing information through Email and phone contact.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maximized showroom appeal through regular maintenance of display areas, emphasizing key pieces from the collection.
- Improved visual merchandising by creating eye-catching displays and effectively utilizing store space.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed filing system, entered data and completed other CRM tasks.
- Recommended complementary purchases to customers, increasing revenue.
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Client Advisor Fashion Retail
Lagardère Travel Retail
6 2021 - 12.2023
- Provided exceptional customer service and pleasant shopping experiences to retail customers
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Collecting customer CRM details on platform
- Utilized multilingual skills to help other sales associates close sales whenever needed
- Listened to customer needs and desires to identify and recommend optimal products
- Suggested treatments and styles to suit customer appearance and fashion choices
- Performed other duties as assigned such as merchandising displays, cleaning work areas, assisting with inventory counts, etc., which may be required from time to time depending upon business needs
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Issued receipts and processed refunds, credits or exchanges
- Completed store opening and closing procedures as per company guidelines
- Trained new recruits to the store, to make sure that they were fully competent within their role
- Demonstrated product application on clients using testers and samplings
- Identified issues, analyzed information and provided solutions to problems.
Client Advisor Perfumery in Dutyfree
Lagardère Aelia Duty Free
06.2017 - 05.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Explained benefits of skin care products to clients
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Event Hostess
- Welcomed guests and directed each person to desired room or activity
- Explained rules and regulations of facilities and entertainment attractions to customers
- Took reservations by phone, answered customer questions and informed of accurate wait times
- Collected information from arriving customers to seat groups or place them on mailing list
- Collaborated with photographer to assist with daily tasks of the events
- Assisted in content development for events, drafting and distributing promotional materials
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Receptionist Assistant
Hotel La Riva
06.2018 - 08.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Offered appropriate reservation options based on expected attendees when coordinating events
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Collected room deposits, fees and payments.
Education
Languages, Bachelor Degree, Certificate Advanced English, Intermidiate level German, Intercultural communication, Psychology of communication, Sensitivity to different cultural contexts, Bilingualism and multilingual aspects -
Università Degli studi Roma Tree
10.2014 - 05.2017
Tourism and Hospitality, High School, Travel and Tourism Industry Travel services, Accommodation and Hospitality services - undefined
Paolo Toscanelli
Skills
- Retail and Fashion experience
- Fluent in Italian, English, Spanish and French, German and basic knowledge of arabic
- Deep passion for fashion and luxury
- Excellent and effective communication skills
- Retail & Customer service proven experience
- Team player attitude
- Sales Goals Attainment
Personal Information
Date of Birth: 07/07/94
Timeline
Sales Assistant
BOGGI Milano
02.2024 - Current
Receptionist Assistant
Hotel La Riva
06.2018 - 08.2018
Client Advisor Perfumery in Dutyfree
Lagardère Aelia Duty Free
06.2017 - 05.2021
Languages, Bachelor Degree, Certificate Advanced English, Intermidiate level German, Intercultural communication, Psychology of communication, Sensitivity to different cultural contexts, Bilingualism and multilingual aspects -
Università Degli studi Roma Tree
10.2014 - 05.2017
Client Advisor Fashion Retail
Lagardère Travel Retail
6 2021 - 12.2023
Event Hostess
Tourism and Hospitality, High School, Travel and Tourism Industry Travel services, Accommodation and Hospitality services - undefined
Paolo Toscanelli
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