Erica Giorgino
Andria
Summary
Offering strong communication abilities and quick aptitude for learning new sales techniques and strategies. Brings foundational understanding of customer service principles and ability to utilize CRM tools effectively. Ready to use and develop problem-solving and negotiation skills.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Vodafone (Inbound/Outbound Sales)
Puglia, Italy
01.2026 - 04.2026
- Managed inbound and outbound sales calls to identify customer needs and provide tailored solutions.
- Utilized CRM software to track customer interactions and maintain accurate sales records.
- Collaborated with team members to develop effective sales strategies for product promotion.
- Adapted quickly to new product information, enhancing knowledge for improved customer engagement.
Waitress
Trattoria Piemontese
Torino, Italy
02.2025 - 12.2025
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Recommended menu items based on guest preferences, increasing sales through effective upselling techniques.
- Delivered exceptional customer service, enhancing dining experience and guest satisfaction.
Kitchen Assistant
Skassapanza
Piemonte, Italy
09.2024 - 02.2025
- Assisted chefs in food preparation and ingredient management to ensure efficient kitchen operations.
- Maintained cleanliness and organization of kitchen areas, adhering to safety and sanitation standards.
- Supported inventory management by restocking supplies and tracking usage to minimize waste.
- Collaborated with team members to develop efficient workflows during peak service times.
- Operated kitchen equipment safely, following manufacturer guidelines and company protocols.
- Adapted quickly to changing priorities and tasks in a fast-paced environment, ensuring timely meal delivery.
- Helped train new staff on kitchen procedures and safety practices to maintain operational consistency.
- Contributed to menu planning discussions by providing feedback on food preparation processes and presentation styles.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
Kitchen Assistant & Server
¿Que Tal? Tapas & Drinks
Puglia, Italy
12.2023 - 09.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Pizza Chef Assistant
Il Rimedio
Andria, Italy
09.2022 - 09.2023
- Assisted in dough preparation, ensuring consistent quality and adherence to recipes.
- Supported pizza assembly, optimizing ingredient distribution for enhanced flavor profiles.
- Collaborated with kitchen staff to streamline food prep processes, improving efficiency during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
Education
Linguistic High School "Carlo Troya"
Andria, Puglia06-2020
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Upselling and cross selling
- Interpersonal communication
- Client relationship management
- CRM proficiency
- Multitasking Abilities
- Active listening
Languages
French
Upper intermediate (B2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Inside Sales Representative
Vodafone (Inbound/Outbound Sales)
01.2026 - 04.2026
Waitress
Trattoria Piemontese
02.2025 - 12.2025
Kitchen Assistant
Skassapanza
09.2024 - 02.2025
Kitchen Assistant & Server
¿Que Tal? Tapas & Drinks
12.2023 - 09.2024
Pizza Chef Assistant
Il Rimedio
09.2022 - 09.2023
Linguistic High School "Carlo Troya"