Erica Maratea
Ferrara
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Secretary
Sagom Tubi Spa
10.2019 - 06.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Store Manager
Calzedonia
05.2017 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Assistant
Original Marines
01.2016 - 04.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Receptionist
Maccarunera Boutique Hotel
05.2012 - 09.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Barlady
Vierwasser Restaurant
05.2009 - 03.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Diploma - Foreign Languages And Literatures
T. Confalonieri Foreign Languages High School
Campagna (Salerno, Italy) 07.2003
Skills
- Developing Presentation
- Supply Inventory Control
- Issue Response and Resolution
- Vendor Relations Skills
- Meeting Support
- Filing Experience
- Keyboarding Skills
- Accounting and Bookkeeping
- Office Equipment Operation
- Organization
- Complex Problem-Solving
- Confidentiality Understanding
- Customer Relations and Communications
- Reception Functions
- Multi-Line Phone Systems
- Verbal and Written Communication
- Set Appointments
- Hotel Booking
- Client Interfacing
- Staff Orientation and Training
- Remote Conferencing
- Multitasking and Time Management
- Mail Distribution
Timeline
Secretary
Sagom Tubi Spa
10.2019 - 06.2023
Assistant Store Manager
Calzedonia
05.2017 - 08.2019
Sales Assistant
Original Marines
01.2016 - 04.2017
Receptionist
Maccarunera Boutique Hotel
05.2012 - 09.2015
Barlady
Vierwasser Restaurant
05.2009 - 03.2012
Diploma - Foreign Languages And Literatures
T. Confalonieri Foreign Languages High School
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