Summary
Overview
Work History
Education
Skills
Timeline
Generic
Erica Maratea

Erica Maratea

Ferrara

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Secretary

Sagom Tubi Spa
10.2019 - 06.2023
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Assistant Store Manager

Calzedonia
05.2017 - 08.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Sales Assistant

Original Marines
01.2016 - 04.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Receptionist

Maccarunera Boutique Hotel
05.2012 - 09.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Barlady

Vierwasser Restaurant
05.2009 - 03.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Diploma - Foreign Languages And Literatures

T. Confalonieri Foreign Languages High School
Campagna (Salerno, Italy)
07.2003

Skills

  • Developing Presentation
  • Supply Inventory Control
  • Issue Response and Resolution
  • Vendor Relations Skills
  • Meeting Support
  • Filing Experience
  • Keyboarding Skills
  • Accounting and Bookkeeping
  • Office Equipment Operation
  • Organization
  • Complex Problem-Solving
  • Confidentiality Understanding
  • Customer Relations and Communications
  • Reception Functions
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Set Appointments
  • Hotel Booking
  • Client Interfacing
  • Staff Orientation and Training
  • Remote Conferencing
  • Multitasking and Time Management
  • Mail Distribution

Timeline

Secretary

Sagom Tubi Spa
10.2019 - 06.2023

Assistant Store Manager

Calzedonia
05.2017 - 08.2019

Sales Assistant

Original Marines
01.2016 - 04.2017

Receptionist

Maccarunera Boutique Hotel
05.2012 - 09.2015

Barlady

Vierwasser Restaurant
05.2009 - 03.2012

Diploma - Foreign Languages And Literatures

T. Confalonieri Foreign Languages High School
Erica Maratea