Erica Rampini

I have been involved in the conception, organization, and management of numerous cultural events, such as:

* The celebrations for the Vasari Year included the organization of 11 exhibitions, the most important of which, "Vasari. The Theatre of Virtues," attracted over 36,000 visitors.

* The Aretina Concert Season, which featured guest performers like Anna Netrebko and Zubin Mehta.

* The Summer Season, a calendar of cultural events that included pop concerts (Subsonica, Silvestri, Bersani), theatrical performances (Massini, Ruffini), and book presentations (Barbero, Rampini).

I have also directly managed two museum spaces: the Medici Fortress and the Museo Oro d'Autore. Over the years, I have been responsible for the following activities:

• Logistical management of cultural events, including transportation, setup, and dismantling.
• Design and implementation of targeted marketing campaigns for cultural events, utilizing various communication channels.
• Development of strategic partnerships with cultural institutions, artists, and suppliers to enrich the event offerings.
• Organization of art exhibitions, from the selection of exhibition spaces to event promotion.
• Collaboration in the setup activities of art exhibitions, managing relationships with transportation companies, insurance companies, and loan-requesting entities;
• Courier services for loan requests.
• Coordination of the planning and execution of cultural festivals, including budget and sponsorship management.
• Defining the event concept to engage the audience also from an emotional point of view.
• Detailed definition of the event's peculiarities in compliance with the assigned budget.
• Creation of partnerships and search for sponsors that can subsidize the event.
• Choosing the most suitable location based on the theme of the planned event.
• Analysis of requests, agreeing on objectives and target audiences.
• Identification of suppliers and management of the methods and timing of the supply of products and services.
• Coordination of the operators present during the event to ensure a result capable of satisfying the requests received.
• Search and selection of the staff necessary to guarantee the punctual respect of the activities.
• Supervision and management of the event to intervene in case of need.
• Management of the procurement and logistics aspects of the organized events.
• Management of post-event follow-up to evaluate best practices and corrections for subsequent projects.
• Direct management of contracts to guarantee perfect coordination of suppliers, compliance with the schedule and budget, as well as impeccable service.
• Design and maintenance of spreadsheets for documenting information on suppliers, structures, and guests.
• Collaboration with speakers and presenters to plan their interventions.
• Coordination of the technical collaborators of audiovisual services during the event.
• Control of the response to the proposed activities and collection of feedback from participants.
• Supervision of the setup and decoration of the spaces for the event.
• Rapid resolution of any problems or unforeseen events during ongoing events.
• Management of the assigned budgets to ensure an efficient use of financial resources.
• Organization of catering and other preparatory activities for the realization of events and conferences.
• Negotiation of contracts with suppliers and services to guarantee competitive prices.
• Participation in the briefings planned before the realization of the event.
• Supervision and coordinated of the activities during the event to ensure its full success.
• Coordination and planning of the activities carried out by the staff during the event.
• Collaboration in the drafting of requests for funds, reports and scientific reports, andpresentations for educational or dissemination purposes.
• Design for ministerial and European calls for proposals.
• Creation and ideation of educational activities for schools.
• Assistance and collaboration in the drafting of the administrative back-office.

I have worked in the ticket offices and related museum shops of the state museums of Arezzo. Specifically: Basilica of San Francesco, Casa Vasari, and the Archaeological Museum. Over the years, I have gained experience in the management of cultural heritage and museum services (reception services, information and orientation, ticketing, access control and cloakroom, call center, creation of audio guides and radio guides, organization of guided tours and educational activities, management of bookshops, production of merchandising, creation of websites and e-Commerce, marketing and communication services, press office activities, graphic creativity), specifically:

• Management of the electronic ticket office, including the issuance, sale, and control of tickets.
• Resolution of disputes and management of customer complaints, ensuring customer satisfaction.
• Implementation of strategies for queue management, improving service efficiency.
• Cash operations, including the management of financial transactions and daily reporting.
• Customer assistance during the purchase phase, providing detailed information on events and rates.
• Management of cancellations, refunds, and ticket changes.
• Opening and closing of the cash register with final account reconciliation.
• Communication of information to the customer on schedules, costs, and service specifications.
• Ticket printing through dedicated software.
• Resolution of complaints with appropriate mediation techniques.
• Connection to the terminal to verify the availability of seats. Monitoring and management of online reservations.
• Management of the cash register and the different collection systems.
• Explanation to customers of the procedures for booking and purchasing tickets via the website and the methods of collection.
• Collaboration in the creation of displays for windows and exhibition spaces.
• Carrying out cash register opening and closing operations, including accounting verification.
• Supervision of cash operations, ensuring speed and accuracy in service.
• Issuance of receipts and invoices relating to purchases and delivery of change if due.
• Reception and registration of payments in cash, by credit card, or debit card.
• Accurate recording of purchase or reservation transactions.
• Selection of materials for the bookshop, consequent management, and orders.