Summary
Work History
Education
Skills
Languages
Timeline
Generic
Erica Pilia

Erica Pilia

Arzachena

Summary

Developed exceptional communication and public speaking skills in high-energy, customer-focused environment. Proven ability to engage diverse groups and manage logistics seamlessly. Seeking to transition into new field, utilizing background in delivering enriching and memorable experiences.

Detail-oriented Tour Operator with a passion for sharing local history with guests. Drives sales through excellent customer service skills. Adept with coordinating payments.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Work History

Tour Guide

Azurlingua School
09.2018 - 10.2018
  • Assisted in the development of new tour routes for increased visitor satisfaction and engagement.
  • Contributed to the creation of engaging educational materials for visitor use during tours.
  • Supported lead tour guide with logistical tasks, ensuring smooth operation of daily tours.
  • Conducted thorough research on historical sites to provide accurate information during tours.
  • Streamlined communication between team members, leading to efficient coordination of daily operations.
  • Demonstrated exceptional knowledge of local history, culture, and landmarks during tours, enhancing visitor experiences significantly.
  • Established strong rapport with guests by maintaining a friendly demeanor throughout guided tours.
  • Collaborated with team members to design immersive activities within each tour, resulting in high levels of guest engagement.
  • Implemented multilingual options for non-English speaking visitors, broadening accessibility to diverse audiences.
  • Built personal relationships with guests to promote positive experiences.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Planned and executed efficient tour routes by using maps and other navigational tools.

Education

Triennale - Mediazione Linguistica E Culturale

Università Degli Studi Di Sassari
Sassari, Italy
07-2024

High School Diploma -

Liceo Linguistico Antonio Gramsci
Olbia, Italy
06-2020

Skills

  • Public speaking
  • Presentation skills
  • Local history
  • Exceptional communication
  • Multilingualism
  • Tourism management
  • Proficient in inglese
  • Answering client questions
  • Drafting reports
  • Team member collaboration
  • Office
  • Precision and punctuality

Languages

Inglese
Advanced (C1)
Russo
Upper intermediate (B2)
Francese
Upper intermediate (B2)
Spagnolo
Upper intermediate (B2)

Timeline

Tour Guide

Azurlingua School
09.2018 - 10.2018

Triennale - Mediazione Linguistica E Culturale

Università Degli Studi Di Sassari

High School Diploma -

Liceo Linguistico Antonio Gramsci
Erica Pilia