Summary
Overview
Work History
Education
Skills
Language Skills
Custom
Timeline
Generic
Erika Cirillo

Erika Cirillo

Bologna

Summary

Bachelor's degree in Linguistic Mediation Science with a focus on Marketing and Advertising. Delivered customer service excellence in roles as Shop Assistant and Canteen Worker, enhancing customer satisfaction and operational efficiency.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Shop Assistant at Primark

Manpower S.r.l
Casalecchio di Reno, BO
04.2025 - 04.2025
  • Handled customer enquiries, providing timely responses to product and service questions, facilitating informed purchasing decisions.
  • Assisted customers in selecting products and services, ensuring tailored recommendations to meet individual needs.
  • Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
  • Maintained tidy, safe shopping environment, adhering to health and safety guidelines to enhance customer experience.

Canteen Assistant

Manpower S.r.l
Bologna
11.2024 - 12.2024
  • Distributed meals to individuals in need at local shelters, ensuring proper nourishment for vulnerable populations.
  • Cleaned kitchen and washed dishes, supporting a safe and efficient cooking environment.
  • Maintained clean and hygienic food service counters through regular sanitisation, promoting health and safety standards.

Shop Assistant

Zara
Casalecchio di Reno
11.2023 - 12.2023
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Assisted customers in locating products and provided detailed information to enhance shopping experience.
  • Handled customer enquiries, providing prompt responses to questions about products and services.
  • Maintained a tidy and safe shopping environment, following health and safety guidelines.

University internship

Gruppo Ingegneria S.R.L Società Benefit
Bologna
03.2023 - 05.2023
  • Translated documents from English to Italian, facilitating effective communication.
  • Collaborated with team members to meet project targets, contributing to overall success.
  • Participated in team-building activities to strengthen working relationships and promote collaboration.

Education

High School Diploma - languages

Liceo scientifico statale Leonardo Da Vinci
Bologna, Italia
01-2020

bachelor's degree in Linguistic Mediation Science - Languages and Marketing

Campus Ciels
Bologna, Italia
03-2026

Skills

  • Knowledge of the Microsoft Office suite
  • SOCIAL MEDIA
  • Google Meet
  • Google Docs
  • Google Classroom
  • Google Slides
  • Google Forms
  • Google Drive
  • Gmail

Language Skills

English
Upper Intermediate
B2
Spanish
Advanced
C1

Custom

I’m really into Digital Marketing and everything connected to it.

Timeline

Shop Assistant at Primark

Manpower S.r.l
04.2025 - 04.2025

Canteen Assistant

Manpower S.r.l
11.2024 - 12.2024

Shop Assistant

Zara
11.2023 - 12.2023

University internship

Gruppo Ingegneria S.R.L Società Benefit
03.2023 - 05.2023

High School Diploma - languages

Liceo scientifico statale Leonardo Da Vinci

bachelor's degree in Linguistic Mediation Science - Languages and Marketing

Campus Ciels
Erika Cirillo