ERIKA EMMA

• Promoted brand awareness by engaging with guests and fostering long-term positive relationships.

• Supported the organization of promotional events aimed at enhancing guest satisfaction and driving sales.

• Collected and communicated customer feedback to improve service standards and engagement strategies.

• Collaborated across departments to ensure brand consistency and effective guest communication.

• Built strong relationships with VIP clients in a premium hospitality setting, promoting exclusive products and services.

• Increased revenue through persuasive communication and a consultative sales approach.

• Delivered tailored experiences by identifying customer needs and providing bespoke recommendations.

• Partnered with the sales team to uncover new upselling opportunities and enhance the overall guest journey.

• Managed the company's Instagram page, developing creative content that boosted online visibility and engagement.

• Designed and implemented content strategies aligned with brand identity and seasonal campaigns.

• Analyzed performance metrics to evaluate campaign success and optimize future marketing initiatives.

• Contributed to brand storytelling by highlighting product quality and the artisanal nature of the business.

• Oversaw guest check-in/check-out processes with efficiency and attention to detail.

• Delivered professional and courteous assistance to guests, maintaining a calm demeanor under pressure.

• Handled inquiries, complaints, and emergency situations with tact and problem-solving skills.

• Worked closely with team members to ensure seamless daily operations and a welcoming atmosphere.