Erika Laviosa
Summary
Personable Customer Service Coordinator offering +2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Hapag-Lloyd
02.2022 - Current
- Assistance of Customers of Area Iberia
- Managed high volume customer inquiries via telephone, email, live chat delivering high quality service
- Responded to customer needs through competent customer service and prompt problem-solving
- Problem solving of Export and Import Department
- Handling OOG / SPECIAL / REEFERS / IMO cargo
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved customer complaints with empathy and efficiency, minimizing dissatisfaction and promoting loyalty
- Coordinated with internal department to resolve customer issues, facilitating communication
- Manages a high volume of inbounds calls, maintaining calm and a professional attitude under pressure
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support
Baby-sitter
-
10.2019 - 12.2022
Language Teacher
-
06.2019 - 08.2019
- Aupair in Madrid Language Teacher for kids (7-11 years old)
- Built cultural literacy by organizing lesson plans focused on Spanish-speaking countries
- Increased student proficiency in foreign languages by incorporating immersive activities and multimedia resources
- Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies
- Incorporated technology tools such as digital textbooks, online quizzes, and language-learning apps into the curriculum to enhance the effectiveness of instruction
Event Planner
Senza Pensieri Eventi
01.2018 - 08.2019
- Event Planner and Babysitting Children's entertainer at birthday parties and weddings
- Performed event coordination for larger parties and gatherings.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Established working relationships with clients by organizing various events.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Managed event logistics and operations.
Education
Bachelor Degree - Languages For Tourism And Enterprise
University of Genoa - Modern Languages And Cultures
Genoa, Italy01.2022
High school degree - Foreign Languages And Literatures
Liceo Linguistico E. Montale
01.2017
Skills
- Able to work in a team
- Able to work under pressure
- Good written and oral communication in English and Spanish
- Great adaptability and willing to learn new things
- Problem-Solving
- Decision-Making
- Customer Relations
- Product Knowledge
- Customer service excellence
- Customer Focus
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
Personal Information
- Date of Birth: 03/21/1998
- Gender: Female
- Nationality: Italian
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
French
Elementary (A2)
Arabic
Elementary (A2)
Hobbies
- Reading books
- Travelling around the world and get to know new cultures
- Journaling
- Listening to Podcasts
- Work-out, Pilates and Mindfulness
Timeline
Customer Service Coordinator
Hapag-Lloyd
02.2022 - Current
Baby-sitter
-
10.2019 - 12.2022
Language Teacher
-
06.2019 - 08.2019
Event Planner
Senza Pensieri Eventi
01.2018 - 08.2019
Bachelor Degree - Languages For Tourism And Enterprise
University of Genoa - Modern Languages And Cultures
High school degree - Foreign Languages And Literatures
Liceo Linguistico E. Montale
Similar Profiles
Luis Fabiano Rodrigues Bueno BuenoLuis Fabiano Rodrigues Bueno Bueno
Global Account Manager at Hapag-LloydGlobal Account Manager at Hapag-Lloyd
Prerna BhatiaPrerna Bhatia
Finance Supervisor at Hapag Lloyd AGFinance Supervisor at Hapag Lloyd AG
VARAPRASAD KUMARVARAPRASAD KUMAR
Asst. Delivery Manager at Hapag Lloyd Technology CenterAsst. Delivery Manager at Hapag Lloyd Technology Center
Balaji ArumugamBalaji Arumugam
Senior Coordinator - Customer Service at Hapag Lloyd Global ServicesSenior Coordinator - Customer Service at Hapag Lloyd Global Services
ANIS NAJIHAANIS NAJIHA
Customer service coordinator at Top Ten Plastics Sdn BhdCustomer service coordinator at Top Ten Plastics Sdn Bhd